Job Title - Customer Care Advisor
Reporting to Customer Care Manager
Location Warrington
Contract Permanent
Hours 37.5, Monday-Friday with 1 in 4 Weekends
Salary £23,500 (Overtime available)
Are you passionate about making a positive impact on people's lives? Do you thrive in a dynamic and fast-paced environment?
If so, we have the perfect opportunity for you! Join our clients team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success.
You should be a well presented individual and will able to work extended hours during peak periods as required.
Our client has been trading since 2001 and is the UK's leading carrier management company, working with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others.
During their 20+ years of operation our client has developed an obsession for driving carrier performance for the benefit of their customers. They have exciting growth plans, providing real opportunity for career progression.
Main areas of responsibility :
- Call Handling within timeframes set out within the KPI's;
- Action of emails in a prompt manner in timeframes set out within the KPI's;
- Booking of collections; tracking of collections; within the timeframes set out in the KPI's;
- Raising tickets in the agreed timeframes set out in the KPI's;
- R...