Job Description
The Environment Agency is fully committed to having an inclusive workforce to reflect the communities we serve. We don't just talk about diversity; we seek it, embrace it, and live it, for the benefit of our staff, our communities, and our environment.
This is an exciting opportunity for an experienced online content designer to join our busy content design and web publishing team. You will design, write, and organise the Environment Agency’s environmental regulation guidance and information for citizens and businesses. Your work will help people understand what they must do to protect the environment and how to do it.
You will draw on your online content design experience to:
* confidently promote and apply the principles of effective content design
* identify user needs and ensure that content proposals align with those needs and are appropriate for GOV.UK
* work collaboratively with subject matter experts and legal advisors to produce well-structured content that is concise, reliable and easy to find
* identify and build appropriate online user journeys including the interaction with online digital services
* ensure that our online content meets legal accessibility requirements
* gather and review evidence of how well published content is meeting user needs and take corrective action when necessary
* review and publish online content produced by other members of the team
* contribute to the maintenance and improvement of the team’s processes and systems
The advertised posts will give our team the capacity to reform external guidance for our transformation programmes.
The team
We’re a small, dispersed team within the Environment and Business Directorate. We work closely with subject matter experts in the Environment Agency to produce online regulatory guidance and information that is clear, concise and accessible.
Our user-centred content is published on the GOV.UK website and follows the Government Digital Service’s evidence-based style guide.
We cover a wide range of topics: from nuclear to fishing, chemicals to water resources, and climate adaptation to waste management.
Experience/skills Required
You will:
* have experience of identifying user needs
* be able to think strategically and work in an agile way to develop and test online user journeys
* have experience of writing and presenting online content on complex topics in a way that is appropriate for the intended users
* have experience of using a content management system to publish online content in HTML format
* understand the importance of using data and evidence to shape your content design
* be able to schedule work effectively and manage competing priorities
* be able to build effective relationships with subject matter experts, confidently championing the needs of users, and challenging proposals that do not have a clear user need or are not appropriate for the GOV.UK website
Experience of publishing to the GOV.UK website would be desirable.
Contact and additional information
You’ll have an inclusive incident management objective in your development plan. Appropriate training will be given.
You’ll have an EA Office base location. As a national role the working location is flexible. We use smart tools to stay connected and reduce travel; occasional travel and overnight stays may be required.
Please read the Candidate Information Pack for further information. If you have any queries contact Adrian.Harding@environment-agency.gov.uk
Applications are “blind” assessed using your answers to the competency questions.
Interviews will be held via MS Teams within 3 weeks of the closing date.
If you consent to being held on a reserve list, we’ll hold your details for 6 months and may offer you an alternative post.
Length of contract
Up to 23 months
Competence 1
Communicates Effectively
Description
‘Listens and questions to understand and engage. Conveys information and ideas clearly, accurately and persuasively through speech and writing’.
Developing clear, concise, and accessible online written material to agreed quality standards is a required part of the advertised roles. Describe an example of when you have planned, produced and published online guidance on a complex topic.
Competence 2
Influences and Persuades Others
Description
‘Presenting a case in a convincing and attractive way that will win people over, encouraging them to follow plans willingly; often succeeding where logic and reason alone would fail’.
Describe a situation when you have had to overcome resistance to convince a person or group to follow a user-centred approach to the design of online written guidance or information.
Competence 3
Achieves Results
Description
‘Sets and delivers high work standards, demonstrates the drive to meet targets. Prioritises and organises tasks and resources to ensure timely achievement of results’.
Describe a time when you have had to manage changing priorities and competing demands.
* How did you decide the order in which you tackled the tasks and the amount of effort to devote to each?
* What actions did you take to adapt to changing priorities?
If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts please visit this link for more information.
Seniority level
Associate
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
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