Main area: Information Technology and Communication
Grade Band: 6
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 359-6875421-T3
Employer: Maidstone and Tunbridge Wells NHS Trust
Employer type: NHS
Site: Maidstone Hospital
Town: Maidstone
Salary: £37,338 - £44,962 per annum pro rata
Salary period: Yearly
Closing: 26/01/2025 23:59
Interview date: 05/02/2025
IT Technical Team Leader (IT Service Desk)
Band 6
Job overview
Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services such as Oncology and Ophthalmology across a wider area.
We require an experienced Service Desk centric IT Technical Team Leader, who will be able to lead from the front. The role comprises management of a team of 1st line engineers and previous line management experience is vital for this role. The role will be based at Maidstone Hospital but cross-site working will be required.
Main duties of the job
Your duties will include:
* The post holder will be responsible for the management of the IT Service Desk
* Day-to-day line management of a team of 1st line engineers
* Ensuring a high level of customer and technical service is consistently delivered by the team
* Measure performance against Key Performance Indicators and make continual improvements to develop the delivery of the service
* Develop and maintain an excellent working relationship with internal second and third line IT support teams as well as external service providers and vendors
* Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management)
* Implement necessary changes into BAU as and when required
* Manage the provision and distribution of iPhones, iPads, PCs, Laptops and other IT equipment
* Configuration, deployment and maintenance of desktop PCs, laptops and tablets
* Configuration, support and maintenance of mobile and audio-visual technology
* Project work as required
* Updating of incident and request tickets within the Service Management tool
* Documentation of procedures
* Travel – you will be required to travel between our three main sites as well as to our satellite sites around Kent and Surrey
Working for our organisation
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Detailed job description and main responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible.
Interview Date: 5th February 2025
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Person specification
Qualifications
* Relevant BTEC National or Higher National Diploma, Degree
* Microsoft Certified Desktop Support
* IT Infrastructure Library - Foundation
* Demonstrable Continued Professional Development
* Member of a Professional Body, e.g. BCS
* MCSE/MCSA
Experience/Knowledge
* Experience at a senior level and as a manager of a Service Desk team
* Demonstrable and extensive experience and knowledge of end user device architectures
* A working knowledge of Airwatch (Workspace One) and the deployment of mobile technologies
* A working knowledge of SCCM/MECM and Intune
* Experience of working in a Microsoft Active Directory environment
* Supported a range of Clinical Applications
Skills
* Ability to advise junior staff when they are faced with a range of complex technical issues and propose interim/ permanent resolution as appropriate
* Ability to explain technical issues in a non-technical way to end users
* Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures, system documentation and KPI analysis.
In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.
Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.
Good luck! We look forward to welcoming you to our exceptional team!
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