Job Description
Job Title: Administrative Assistant/Receptionist
Location: Cambridge, Aesthetic Clinic
Position Type: Full-Time
Our client are a leading aesthetic and laser clinic based in the heart of Cambridge, dedicated to providing clients with the highest quality of care and a wide range of cosmetic and laser treatments. The state-of-the-art clinic offers a professional yet welcoming environment, ensuring clients feel valued and respected. They are now seeking an enthusiastic and reliable Administrative Assistant/Receptionist to join the team.
Key Responsibilities:
1. Reception Duties:
* Greet and welcome clients with a friendly and professional demeanor.
* Answer incoming phone calls, handle inquiries, and redirect calls as necessary.
* Manage and respond to emails in a timely manner.
1. Appointment Management:
* Schedule and confirm appointments using our booking system.
* Coordinate appointment changes and cancellations efficiently.
* Ensure the appointment calendar is up-to-date and well-organized.
1. Database Maintenance:
* Maintain accurate and current client records in our database.
* Update client information and treatment history as required.
* Ensure data protection and confidentiality at all times.
1. Front of House Management:
* Take responsibility for the appearance and tidiness of the reception area.
* Ensure promotional materials and product displays are well-presented.
* Manage stock levels of front of house materials and place orders as needed.
1. Client Experience:
* Provide exceptional customer service and support to all clients.
* Assist clients with pre-treatment and post-treatment instructions.
* Handle client feedback and complaints professionally, seeking to resolve issues promptly.
Requirements:
* Previous experience in a similar role, preferably within the healthcare or beauty industry.
* Excellent interpersonal and communication skills.
* Strong organizational and multitasking abilities.
* Proficiency in Microsoft Office and experience with booking systems.
* A professional appearance and demeanor.
* Ability to work independently and as part of a team.
* High level of discretion and confidentiality.
Why Join Us:
* Competitive salary and benefits package.
* Opportunities for professional development and training.
* A supportive and dynamic team environment.
* The chance to work in a prestigious clinic with a reputation for excellence.
If you are a motivated individual with a passion for providing outstanding customer service and want to be part of a vibrant team, we would love to hear from you.