Partner Engagement Manager, AFCENT/ARCENT
Join to apply for the Partner Engagement Manager, AFCENT/ARCENT role at Onebrief
Required: Top Secret clearance with eligibility for SCI.
In person in Shaw, AFB.
About Us
Onebrief is a revolutionary platform for military staff workflows and operational planning. The software is designed to enable smarter, real-time decisions. With unparalleled collaboration features, AI-enhanced tools, and customizable workflows, Onebrief makes staffs superhuman. The expanding roster of customers includes COCOMs and Service Components worldwide.
Founded in 2019 by a group of experienced planners, today, Onebrief’s workforce of 120+ spans veterans from all forces and global organizations, and technologists from leading-edge software giants. Onebrief’s growth is exemplary, having raised $53M+ and counting from leading venture investors.
Your mission
As a Partner Engagement Manager, you will:
* Own the entire customer relationship, from users up to Generals.
* Rapidly expand product usage until 100% of G-35 and G-5 plans are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
* Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
* Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
* Instill the Onebrief brand image.
* Enable our expansion to Allies and Partners.
* Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.
Additional Responsibilities
* Lead or support exercises.
* Use your observations of our users to recommend product improvements.
* Provide face-to-face and remote customer support.
* Develop an understanding of customer social dynamics in order to support renewals and future sales.
* When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
To succeed, you’ll need:
* A mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?
* Technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
About You
* You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
* You deeply understand large military headquarters and want to apply that within AFCENT and ARCENT.
* You pay attention to detail. People rely on you.
* You can get things from large government organizations.
* You have technical skill.
* You work well with customers.
* You’re intense about our mission.
* You’re ambitious.
* You hold a current Top Secret clearance with eligibility for SCI.
Qualifications
* Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
* Advanced military education: Command and Staff, Advanced Military Studies.
* Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
* Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
* Experience in customer support, both face-to-face and remote.
* Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
* Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
* You are a true Onebriefer:
o You are obsessed with creating value for real users.
o You are ambitious, scrappy, and a creative problem-solver.
o You learn quickly, work iteratively, and naturally seek collaboration.
o You approach your work with integrity, intellectual honesty, and a low ego.
o You communicate frankly, clearly, and succinctly.
o You thrive as a self-starter, embracing autonomy and ambiguity.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Software Development
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