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A rare opportunity has arisen at Fairmont St Andrews for a Lobby Ambassador to join our close-knit team!
The Lobby Ambassador's main responsibility is to provide a superior level of personalised service by ensuring every need, request, and desire of our guests is fulfilled with the utmost care, professionalism, and dedication.
Key Responsibilities:
* Maintain regular attendance in compliance with Fairmont Standards and be available to work flexible shifts, including mornings, afternoons, evenings, weekends, and holidays.
* Perform a variety of guest requests and think creatively to establish memorable experiences for guests and members.
* Maintain good relationships with contacts inside and outside the resort.
* Answer general inquiries about the resort, entertainment, services, and tours in the surrounding areas.
* Adapt and adjust to satisfy guest needs.
* Handle special arrangements during guest stays and coordinate future visits.
* Maintain a database of guest preferences, habits, and special dates.
* Assist with Front Office/VIP Service tasks as needed.
* Participate actively in daily briefings and meetings.
* Conduct oneself discreetly in all guest areas.
* Ensure safety and confidentiality standards are met.
* Complete projects and duties such as Valet parking, luggage assistance, greeting guests, and shuttle services in a timely manner.
Qualifications:
* Previous experience in a similar role is preferred.
* Must be eligible to work in the UK.
Additional Benefits:
* Staff shuttle service to/from St Andrews.
* Competitive TRONC share based on hours worked, plus gratuities.
* Development and growth opportunities across worldwide properties.
* Complimentary staff canteen and discounts on dining, spa treatments, green fees, gym, and pool services.
* On-the-job training, social events, and access to PressReader.
Please note: If you are not a passport holder of the country for the vacancy, you might need a work permit. All applications should be made via the 'Apply now' button. Do not provide bank or payment details during application. For more info, check our Blog.
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