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Direct message the job poster from Newton Property Management Ltd
Executive Assistant at Newton Property Management Ltd
Role:
Reporting to an Associate Director, this position has responsibility for managing a portfolio of customers, delivering a best-in-class customer service delivery model, whilst adhering to the ‘Newton Way’ customer excellence charter.
Main responsibilities:
Customer experience & engagement:
* Responsible for the delivery of the ‘Newton Way’ customer excellence charter
* Building and maintaining relationships with both customers and contractors
* Responsible for creating and distributing regular customer communications
* Conduct regular owners’ meetings, in both individual and group settings
* Plan, attend and manage evening AGM’s for portfolio sites
* Responsible for instructing and monitoring both reactive and proactive repairs
* Manage and co-ordinate customer insurance claims process
* Conduct regular property visits
* Ensuring customer records are kept accurately and up to date
KPI’s:
* Customer satisfaction (complaints % and survey/interviews)
* Customer response times (% delivery vs target)
Specific skills, capabilities & requirements:
* Full, clean UK Driving License
* Previous experience in a customer service-based role
* Ability to work well as part of a team
* Ability to work to targets
* Works well under pressure
* Previous experience using a CRM based system is preferable, but not essential
Salary Package: up to £35,300 (depending on experience)
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service, Project Management, and Other
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