1st Line Support Engineer Gloucester Up to £27k DOE Impressively Growing MSP Description The IT Support Department is responsible for supporting and maintaining our customers IT systems and for providing efficient IT support to all business users. Responsibilities include: Providing helpdesk and onsite support for various clients Managing own workload of tickets to ensure SLAs are met Escalation of issues to 3rd party software and systems suppliers where necessary 1st Line technical support (phone, email and in person) Installation of new hardware and software Equipment fault finding/troubleshooting, and repairs. Regular/scheduled support site visits Experience required/ Desirable experience: Previous IT helpdesk experience Supporting Windows Desktop environments, Windows 7 & 10 Supporting Windows Server environments Networking LAN, WAN, Firewalls, Routers, Switches, DHCP, DNS Wireless networks Office 365 and Exchange Online Experience in installing, configuring and general PC & laptop maintenance Personal qualities: Committed to quality Well organised Attention to detail Self-motivated Capacity to accept direction, and work as part of a team Good interpersonal skills. Ability to build rapport across a wide range of customers. Patience, enthusiasm, and good humour. ADZN1_UKTJ