Hybrid Recruit are actively recruiting for an experienced Debt Collection Agent with negotiation experience within a legal background.
The Debt Collection Agent will play a pivotal role in the recovery of outstanding debts and delinquent accounts on behalf of the company’s clients. The ideal candidate will have exceptional and persuasive communication skills and the ability to maintain positive client relationships.
Responsibilities of the Debt Collection Agent:
* Contact clients with outstanding debts and delinquent accounts to initiate collections processes.
* Engage in effective negotiations with debtors to establish repayment plans or settlement offers that align with both their financial capabilities and our clients' requirements.
* Handle debtor inquiries and disputes in a diplomatic and courteous manner. Investigating and resolving disputes promptly, providing accurate and relevant information to all parties involved.
* Ensure all debt collection activities adhere to applicable laws, regulations, and ethical standards paying attention to client requirements at all times.
* Maintain accurate and up-to-date records of all collection efforts, communications, and agreements with debtors, utilising our case management system.
* Collaborate with internal teams, including legal advisors, to strategize on complex debt collection cases and ensure a cohesive approach.
* Demonstrate a high level of professionalism and empathy whe...