Would you like to turn guest enquiries into memorable hotel experiences?
De Vere Cotwold Waterpark Hotel in South Cerney is recruiting for a Reservations Coordinator to join the team on a full-time basis.
As a Reservations Coordinator, you will assist with our guests' booking experience. You will respond to enquiries and help to secure guest bookings by providing exceptional service over the telephone and via email. You will input all reservations into our booking system, ensuring everything is recorded accurately, and help to upsell additional items for our guests to enjoy during their stay.
In return, the role offers £11.80 per hour, free meals on duty, complimentary use of our excellent leisure facilities, a day off for your birthday, to name but a few!
This role operates across the following shift patterns: Monday to Friday - 8:30 am - 5 pm, 9 am - 5:30 pm, and 10:30 am till 7 pm. There is also the requirement to work one Saturday per month.
What we look for in a Reservations Coordinator:
* Excellent verbal and written communication skills to positively respond to all guest enquiries
* The ability to upsell through an intuitive approach, making recommendations to enhance the guests' stay and generate additional revenue, whether it be a spa treatment or dinner reservation
* An eye for detail to ensure every detail is considered and information is accurately recorded on our booking systems
* Experience in a similar role where you have delivered high standards of customer service
* A warm, friendly, and genuine approach to positively represent De Vere and ensure everyone feels welcome
The Pay & Benefits:
At De Vere, we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reservations Coordinator:
* £11.80 per hour
* Free meals on duty in our colleague dining facilities
* Complimentary use of the Leisure Club facilities
* An extra paid day off for your birthday, along with a £20 love to shop voucher
* Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
* Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage
* 28 days holiday each year (increasing annually up to 33 days)
* Venue closure over the Christmas period allowing you time off to enjoy the festive season
* Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities
* Excellent career progression opportunities, including access to our Apprenticeship programmes and study support
* Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling
* Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it
* Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
* Regular team appreciation events, including Christmas and Summer parties
* Company Life Assurance scheme
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