Job summary Liaison Care is embarking on an exciting year as we collaborate with Integrated Care Boards (ICBs) and Health Boards nationwide to deliver the best possible outcomes for individuals within the NHS Continuing Healthcare Framework. To support this important mission, we are expanding our team and are thrilled to offer a fantastic opportunity for a Delivery Lead. We are particularly keen to connect with Nurses, Social Workers, and Allied Health Professionals who can complement our qualified team, ideally with CHC experience. Join us in making a meaningful impact on healthcare delivery and shaping the future of NHS Continuing Healthcare. In return, you will be part of a supportive and strong team. We will help you settle in through our comprehensive induction and buddy programme. Additionally, we offer an excellent remuneration and benefits package to all our staff. Main duties of the job As a Delivery Lead, you will take direct managerial responsibility in ensuring the successful delivery of designated work packages within NHS Continuing Healthcare and related projects. You will guide and inspire a diverse, multidisciplinary team, including social care professionals, nursing experts, and other stakeholders, to ensure collaboration and alignment with project goals. About us Liaison Care, part of Liaison Group, works in partnership with continuing healthcare and social care teams to create independent, standardised pathways that improve service delivery and reduce backlogs. We provide expert support, guidance, and comprehensive management reporting, offering actionable insights. Our continuing healthcare experts assist NHS organisations and Local Authorities in discovering innovative ways to achieve savings while ensuring optimal care, support, and resources for better patient outcomes. Our team, comprised primarily of experts in social care and continuing healthcare, is rapidly growing and is recognized for delivering exceptional support to Integrated Care Boards (ICBs), organisations, and patients. We believe that our working lives should be happy and healthy, with opportunities available for your continuous development. We offer our staff a wide variety of company benefits, as well as the chance to get involved in a range of company organised events from physical challenges to bi-annual staff away days, and social events. Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life. Date posted 05 March 2025 Pay scheme Other Salary Depending on experience £46,148, - £52,809 per year Contract Permanent Working pattern Full-time, Home or remote working Reference number E0374-25-0006 Job locations Liaison Court Vincent Road Worcester Worcestershire WR5 1BW Job description Job responsibilities In this role, you will be responsible for driving the implementation of quality assurance processes, ensuring that all work aligns with the national framework and client service specifications. This includes overseeing Reviews, Decision Support Tools, and ensuring all activities meet or exceed the required standards and regulations. Your leadership will extend to shaping the overall approach to service delivery, ensuring consistency, efficiency, and alignment with the broader objectives of the NHS Continuing Healthcare program. You will actively promote continuous improvement, identifying opportunities for refinement, implementing best practices, and fostering a culture of innovation and high performance within your team and across the broader project. Your focus will be on motivating your team, navigating challenges, and ensuring that all deliverables are completed on time, within scope, and in accordance with client expectations. Job description Job responsibilities In this role, you will be responsible for driving the implementation of quality assurance processes, ensuring that all work aligns with the national framework and client service specifications. This includes overseeing Reviews, Decision Support Tools, and ensuring all activities meet or exceed the required standards and regulations. Your leadership will extend to shaping the overall approach to service delivery, ensuring consistency, efficiency, and alignment with the broader objectives of the NHS Continuing Healthcare program. You will actively promote continuous improvement, identifying opportunities for refinement, implementing best practices, and fostering a culture of innovation and high performance within your team and across the broader project. Your focus will be on motivating your team, navigating challenges, and ensuring that all deliverables are completed on time, within scope, and in accordance with client expectations. Person Specification Qualifications Essential Registered Nurse, Allied Health professional or Social Work qualification Degree level qualification or equivalent knowledge, training and experience Experience Essential Experience in managing staff and Human Resources issues such as appraisals, CPD, resolving conflict, absence / sickness managing and identifying training needs of staff. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. In-depth knowledge of NHS Continuing health care policy and procedures. Evidence of continuing professional development (CPD). Ability to oversee a work package to ensure excellence in practice in reviews, CHC and FNC. Development and maintenance of good working relationships across partner organisations. Ability to lead and inspire a diverse, multidisciplinary team, including social care professionals, nursing experts, and other stakeholders. Excellent planning and organisation skills Effective problem-solving skills Excellent written and verbal communication skills Excellent interpersonal skills Ability to respond to sudden unexpected demands Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders/customers. Desirable Report writing Negotiation and influencing skills Presentation skills Person Specification Qualifications Essential Registered Nurse, Allied Health professional or Social Work qualification Degree level qualification or equivalent knowledge, training and experience Experience Essential Experience in managing staff and Human Resources issues such as appraisals, CPD, resolving conflict, absence / sickness managing and identifying training needs of staff. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. In-depth knowledge of NHS Continuing health care policy and procedures. Evidence of continuing professional development (CPD). Ability to oversee a work package to ensure excellence in practice in reviews, CHC and FNC. Development and maintenance of good working relationships across partner organisations. Ability to lead and inspire a diverse, multidisciplinary team, including social care professionals, nursing experts, and other stakeholders. Excellent planning and organisation skills Effective problem-solving skills Excellent written and verbal communication skills Excellent interpersonal skills Ability to respond to sudden unexpected demands Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders/customers. Desirable Report writing Negotiation and influencing skills Presentation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Liaison Group Address Liaison Court Vincent Road Worcester Worcestershire WR5 1BW Employer's website https://liaisongroup.com/recruitment/ (Opens in a new tab)