Oversee and improve day-to-day operational processes.
Provide guidance, training, and support to team members.
Manage and coordinate projects to ensure timely and successful completion. Address and resolve issues that arise within the support structure.
Implement solutions to improve overall business operations.
Contribute to the development and implementation of organizational policies. Identify costsaving opportunities while maintaining service quality.
Explore and implement technology solutions to enhance support services.
Manage relationships with external vendors and service providers.
Negotiate contracts and agreements to ensure favourable terms for the organization.