Main area Operational Support Administrator Grade NHS AfC: Band 3 Contract Apprenticeship: 22 months Hours Part time - 30 hours per week (Monday/Tuesday/Thursday/Friday) Job ref 393-NMUH-2034
Employer North Middlesex University Hospital NHS Trust Employer type NHS Site Civic Center Town Enfield Salary £22,522.80 (pro rata for part-time hours) per annum inclusive of HCAS Salary period Yearly Closing 06/01/2025 23:59
Operational Support Admin
NHS AfC: Band 3
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
We are seeking to appoint a person with a great work ethic who possesses excellent interpersonal & communication skills to the role of a Band 3 Operational Support Admin position.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on-the-job training. You will be supported to learn and develop the knowledge, skills, and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role, you will undertake a 22-month development programme as a Business Administrator within the 0-19 Admin Services, through work-based learning and by attending regular training sessions. Successfully completing the training programme and qualification will lead to an Advanced Apprenticeship Level 3.
This position is offered on a fixed-term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please note: Apprenticeships do require candidates to be resident in the UK for at least 3 years at the start of their apprenticeship. Please be advised if you already hold a relevant qualification in this subject area (Improvement) at this level or higher you are not eligible to apply for this role.
Main duties of the job
1. Scheduling appointments for Ante-natals/New Births/Developmental Checks
2. Calling clients
3. Covering Single point of access switchboard
4. Covering various Email In-boxes and dealing with the contents of,
5. Working to specific deadlines
6. Updating of clients records
7. Data Input
8. Working as part of a large team
Detailed job description and main responsibilities
1. To manage a comprehensive administrative service to the department
2. To be responsible for the provision of administrative support as required by the operational support Manager/Team Supervisor
3. To receive telephone calls and emails from outside agencies, deal with them if possible or refer them on as appropriate.
4. Provide statistics and reports as and when required.
5. Ensure compliance with local policies and maintain accurate records
6. Deal with correspondence on behalf of the OSM as necessary
7. To be familiar and able to use RIO (training will be made available as necessary)
8. Screen messages, telephone calls and emails, instigate appropriate action or ensure that accurate messages are passed on and progress followed up if necessary.
9. Work independently using own initiative with minimum direct supervision
10. To undertake on-going personal development through participation in appraisal and supervision.
11. Co-ordinate and send out documents, contracts and/or reports on request.
12. To attend meetings as requested by clinical leads
13. To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff ensuring any computerised system is maintained as requested.
14. Deal with issues that arise appropriately, including enquiries, complaints from members of the public and patients, and where appropriate refer on, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team
15. Ensure good working relationships with all staff, the organisation and outside agencies.
16. To plan and co-ordinate your workload to ensure all deadlines are met and objectives achieved.
17. To undertake additional duties where appropriate as requested by the service.
Person specification
* Full range of administrative procedures, software programmes
* Excellent verbal and written communication
* Ability to work as a member of a large team
* Good Command of English
* Relevant practical experience
* NVQ
* Relevant Trust policies and procedures
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
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