THE PERSON The successful candidate will be eager to learn new skills and demonstrate the following: Technically minded Customer-focused Strong work ethic Positive attitude Good communication skills Methodical and analytical approach to problem-solving Time management abilities Working well under pressure Any experience in a customer services environment would also be of benefit Danish and German are welcomed as additional languages. KEY DUTIES TO BE PERFORMED Prioritize, diagnose, troubleshoot and managing several open service requests and/or Incidents at one time with effective communication while adhering to all service level agreements by taking ownership of customer issues and seeing problems through to resolution. Ensure all customer systems are actively monitored and any issues resolved quickly and efficiently with effective communication while adhering to all service level agreements. Building and maintaining strong and healthy relationships with all customers while ensuring that the line manager is fully informed of successes and risks