V7 Recruitment are currently recruiting for a number of Customer Service Administrator on behalf of their client, a leading Fire & Security engineering company based in Nottingham. The Customer Service Administrator is responsible for managing and overseeing customer service operations, ensuring that customer inquiries, complaints, and issues are handled efficiently and satisfactorily. This role involves coordinating with various departments, and implementing strategies to improve customer satisfaction. Responsibilities, requirements & package information can be found below. Customer Interaction: Respond to customer inquiries via phone, email, chat etc Resolve customer complaints and issues promptly and professionally. Provide accurate information about products, services, and policies Operational Management: Develop and implement customer service policies and procedures. Maintain customer service databases and ensure data accuracy. Cross-functional Collaboration: Coordinate with other departments (e.g., Sales, Marketing, Technical Support) to resolve customer issues. Communicate customer feedback and insights to relevant teams. Experience required: Proven experience in a customer service role. Experience with customer service software (e.g., CRM systems). Experience in an administrator role in a similar field (engineering) is desired, but NOT essential Skills: Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in Microsoft Office, Word, Excel and other relevant software. Salary and Benefits: Salary ranging from £24,000-£26,000 Pension contributions Free parking Opportunities for professional development and career advancement.