Job summary Are you an organised, detail-oriented, and people-focused professional looking for a rewarding role in healthcare administration? At Clarence Medical Centre, we are seeking a dedicated and proactive individual to support both our frontline patient services and management team. In this dynamic role, you will be the first point of contact for patients, ensuring they receive efficient, friendly service while also providing vital administrative support to keep our practice running smoothly. From scheduling appointments to assisting with audits, data entry, and team coordination, your contributions will directly impact the quality of patient care we provide. You will join a supportive, collaborative team in a fast-paced environment where your skills are valued and your growth is encouraged. If you are passionate about healthcare, thrive on multitasking, and love working with people, wed love to hear from you Apply today and make a difference. Main duties of the job As an Patient Care Administrator & Admin Office Assistant, you'll play a vital role in both patient services and administrative support. Your daily tasks will include scheduling appointments and assisting patients with inquiries both in person and over the phone. You will also work closely with the Practice Manager and Management Team, handling data entry, reporting, audits, and general administrative tasks, PATCHS ,to ensure the smooth running of the practice. This role is ideal for someone who enjoys a fast-paced environment, thrives on multitasking, and has a keen eye for accuracy and detail. If you're a strong communicator, tech-savvy, and passionate about providing excellent patient care, this is the perfect opportunity for you About us At Clarence Medical Centre, we are dedicated to providing high-quality, patient-centred care in a supportive and professional environment. Our team is made up of experienced healthcare professionals, administrative staff, and management, all working together to ensure our patients receive the best possible service. We pride ourselves on maintaining a friendly, inclusive, and team-focused atmosphere, where collaboration and efficiency are at the heart of everything we do. Our work ethic is built on respect, integrity, and continuous improvement, ensuring that both our patients and staff feel valued. As part of our team, you'll benefit from ongoing training, career development opportunities, and a dynamic work environment where no two days are the same. If you're looking for a role that combines patient interaction, administrative tasks, and professional growth, Clarence Medical Centre is the perfect place to build your career Date posted 03 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A2667-25-0000 Job locations Clarence Medical Centre West Kinmel Street Rhyl Denbighshire LL18 1DA Job description Job responsibilities Job Title: Patient Care Administrator Reports to: Senior and Middle Management Team Direct Supervision: Reception Supervisor Hours: 37.5 hours per week Job Summary: The Admin Office Assistant & Patient Care Administrator provides essential administrative support to the Practice Manager and Management Team, ensuring the smooth operation of management services at Clarence Medical Centre. This role also serves as a first point of contact for patients, assisting with appointments, inquiries, and prescription requests. The post-holder will contribute to the efficiency of the practice by handling administrative, reception, and data management duties while maintaining high levels of professionalism and confidentiality. Administrative Support: Undertake assigned administrative tasks as requested by management, ensuring timely completion and reporting back within agreed timeframes. Assist with campaign administration and audit/report-based work as required by management. All reception duties as well as any data input duties required by the surgery. Patient Care & Reception Duties: Appointment Scheduling: Process same-day and future appointments, handling phone and in-person inquiries efficiently. Visit Coordination: Manage requests for home or onsite visits and liaise with healthcare professionals for scheduling. Patient Interaction: Welcome patients, confirm appointments, and guide them through consultations. Reception Support: Cover reception duties as needed, answering phone calls, assisting with patient inquiries, and directing calls appropriately. Data Entry & Record Management: Update patient details in the system and manage medical records. Input and manage data related to Results, INR, Scanning, QOF, and Enhanced Services. Ensure accurate and secure data entry, adhering to confidentiality policies. General Office Support: Dictate outgoing correspondence where necessary to improve efficiency. Assist in stocking clinical rooms and maintaining supplies. Maintain building security by understanding door, window, and alarm procedures. Assist with any additional tasks assigned by the management team. Qualifications & Skills: Education: GCSE or equivalent; training in healthcare administration is a plus. Experience: Previous experience in a healthcare or customer service setting is preferred. Technical Skills: Proficiency in computers, software, appointment systems, and general office applications. Communication Skills: Strong interpersonal and communication skills for effective patient and staff interactions. Attention to Detail: High accuracy in handling patient records, scheduling, and prescription processing. Personal Attributes: Professional & Courteous: Maintain a calm and patient-focused approach. Organised & Efficient: Ability to handle multiple tasks while maintaining smooth workflow. Team-Oriented: Works well with colleagues, offering support when needed. Adaptable: Able to adjust to changing priorities in a fast-paced healthcare environment. Confidentiality & Compliance: Maintain strict confidentiality of patient information and practice operations. Ensure compliance with health & safety, infection control, and data protection regulations. Report risks and health hazards promptly and take appropriate action. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Personal Development and responsibilities: To take responsibility for own developmental learning and performance. To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training. Assess own learning needs and undertake learning as required. To recognise and understand the roles and responsibilities of the whole primary health care team. To strive to maintain quality within the practice and to alert other team members and line manager to issues of quality and risk. To asses own performance and take accountability for own actions, either directly or under supervision. To contribute to the effectiveness of the team by reflecting on own and teams performance and making suggestions to improve and enhance activities. To work effectively with individuals in external agendas to meet patient needs. To effectively manage own time, workload and resources. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work This job description is intended as an outline of the general areas of activity in which the post holder will be expected to participate. It may be reviewed and amended according to the Practice. Changes will be undertaken in discussion with the post holder. Job description Job responsibilities Job Title: Patient Care Administrator Reports to: Senior and Middle Management Team Direct Supervision: Reception Supervisor Hours: 37.5 hours per week Job Summary: The Admin Office Assistant & Patient Care Administrator provides essential administrative support to the Practice Manager and Management Team, ensuring the smooth operation of management services at Clarence Medical Centre. This role also serves as a first point of contact for patients, assisting with appointments, inquiries, and prescription requests. The post-holder will contribute to the efficiency of the practice by handling administrative, reception, and data management duties while maintaining high levels of professionalism and confidentiality. Administrative Support: Undertake assigned administrative tasks as requested by management, ensuring timely completion and reporting back within agreed timeframes. Assist with campaign administration and audit/report-based work as required by management. All reception duties as well as any data input duties required by the surgery. Patient Care & Reception Duties: Appointment Scheduling: Process same-day and future appointments, handling phone and in-person inquiries efficiently. Visit Coordination: Manage requests for home or onsite visits and liaise with healthcare professionals for scheduling. Patient Interaction: Welcome patients, confirm appointments, and guide them through consultations. Reception Support: Cover reception duties as needed, answering phone calls, assisting with patient inquiries, and directing calls appropriately. Data Entry & Record Management: Update patient details in the system and manage medical records. Input and manage data related to Results, INR, Scanning, QOF, and Enhanced Services. Ensure accurate and secure data entry, adhering to confidentiality policies. General Office Support: Dictate outgoing correspondence where necessary to improve efficiency. Assist in stocking clinical rooms and maintaining supplies. Maintain building security by understanding door, window, and alarm procedures. Assist with any additional tasks assigned by the management team. Qualifications & Skills: Education: GCSE or equivalent; training in healthcare administration is a plus. Experience: Previous experience in a healthcare or customer service setting is preferred. Technical Skills: Proficiency in computers, software, appointment systems, and general office applications. Communication Skills: Strong interpersonal and communication skills for effective patient and staff interactions. Attention to Detail: High accuracy in handling patient records, scheduling, and prescription processing. Personal Attributes: Professional & Courteous: Maintain a calm and patient-focused approach. Organised & Efficient: Ability to handle multiple tasks while maintaining smooth workflow. Team-Oriented: Works well with colleagues, offering support when needed. Adaptable: Able to adjust to changing priorities in a fast-paced healthcare environment. Confidentiality & Compliance: Maintain strict confidentiality of patient information and practice operations. Ensure compliance with health & safety, infection control, and data protection regulations. Report risks and health hazards promptly and take appropriate action. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Personal Development and responsibilities: To take responsibility for own developmental learning and performance. To undertake training as required including mandatory and statutory training, core skills training and ongoing developmental training. Assess own learning needs and undertake learning as required. To recognise and understand the roles and responsibilities of the whole primary health care team. To strive to maintain quality within the practice and to alert other team members and line manager to issues of quality and risk. To asses own performance and take accountability for own actions, either directly or under supervision. To contribute to the effectiveness of the team by reflecting on own and teams performance and making suggestions to improve and enhance activities. To work effectively with individuals in external agendas to meet patient needs. To effectively manage own time, workload and resources. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work This job description is intended as an outline of the general areas of activity in which the post holder will be expected to participate. It may be reviewed and amended according to the Practice. Changes will be undertaken in discussion with the post holder. Person Specification Experience Essential Some administration or reception experience, or working with the public Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential GCSE Grades A to D in English and Maths Desirable NVQ level 2 - 3 Person Specification Experience Essential Some administration or reception experience, or working with the public Desirable Experience of working in primary care Experience of working in a GP practice Qualifications Essential GCSE Grades A to D in English and Maths Desirable NVQ level 2 - 3 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dr Dobson and Partners Address Clarence Medical Centre West Kinmel Street Rhyl Denbighshire LL18 1DA Employer's website https://www.clarencemedicalrhyl.co.uk (Opens in a new tab)