The job description is quite comprehensive and well-structured, but it can be improved for clarity and readability. Here is a refined version:
IT Application Operations Manager (Workday & Corporate Apps) - London
Client: Financial Ombudsman Services
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: eb60141df0b9
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
We encourage you to apply!
Position: IT Application Operations Manager (Workday & Corporate Apps)
Key Responsibilities
* Ensure service delivery aligns with frontline support from suppliers.
* Develop and maintain strong relationships with suppliers for efficient problem resolution.
* Ensure team adherence to quality standards and service levels, including managing SLAs and escalation channels.
* Drive process improvements to reduce costs, enhance efficiencies, and resolve underlying issues.
* Collaborate with internal stakeholders, including end users and colleagues at various levels, on ad-hoc system requests.
* Work with detailed knowledge of Workday and experience with third-party suppliers to maximize value.
* Lead, coach, and develop teams to deliver exceptional customer service and technical support.
Required Skills and Experience
* Deep knowledge of Workday.
* Experience working with third-party suppliers and achieving value for money.
* Leadership experience in coaching and developing teams.
* Proven ability to meet SLAs and build relationships with stakeholders.
* Excellent communication skills.
* Passion for helping people optimize system use.
Desired Skills
* Experience with Dynamics365 or other SaaS platforms.
* Experience with Service Integrators, Managed Services, and ITIL practices.
* Knowledge of SIAM and supplier management.
Benefits
* 25 days holiday, with options to buy or sell days.
* Private medical insurance, virtual GP, critical illness cover, life assurance.
* Voluntary benefits like technology schemes, cycle-to-work, will-writing.
* Employee Assistance Programme.
* Career development opportunities.
* On-site gym (London) and well-being resources.
* Bright London office overlooking the Thames and near mainline stations.
* Coventry office close to the main station.
Application Process
Apply with your CV by Friday, 7th June 2024. A full job profile is available upon request for shortlisted candidates.
Inclusive Employer Statement
We value diversity and encourage applications from underrepresented groups, including Black, ethnic minorities, and women, especially for senior roles. We are committed to creating an inclusive environment where everyone can thrive.
Learn More
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