We are looking to recruit an IT Helpdesk Assistant to join our expanding Innovation and Technology Team.
This role will suit applicants who have some experience working within a Technical Support role and are keen to develop their IT knowledge further.
You will be responsible for providing remote IT Technical Support to a user base of over 500 people, particularly with face-to-face support within our Bristol or Plymouth office. Supported by other members of our IT Helpdesk team, this role will give you the opportunity to develop a wide range of skills whilst working for one of the South West’s leading employers.
Key responsibilities will include:
* Logging helpdesk calls and providing assistance to resolve issues
* Emailing administration such as releasing quarantined emails
* Day-to-day administration of our Cloud-based software
* User account administration
* Day-to-day administration of our Cloud-based file sharing service
* Asset logging / keeping asset register up to date
* Distributing IT equipment to staff
* Installing software
* Building laptops/phones/tablets for end users
* Identifying tickets logged that would benefit from additional training
* Visiting offices to engage with users and check office IT equipment
About You
To be considered for the role, you will need to have:
* Previous Technical Support experience
* A good understanding of Microsoft Office
* Strong communication and interpersonal skills
* A passion for technology and a self-motivated approach to work
* A Driving Licence and access to a car
This role can be based out of our Bristol or Plymouth Office as well as occasional visits to our other offices.
Please contact Seyi Oseni, Resourcing Administrator if you would like to discuss this opportunity further.
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