Cineworld Burton are looking to recruit a Team Leader for Maternity Cover (up to 12 months).
Are you looking for an opportunity to progress and take your first steps into a Leadership role?
Cineworld Burton is a 9-screen cinema in the centre of Burton on the Middle Way Retail Park with good road and rail links. The cinema boasts a full concessions stand as well as a stand-alone Baskin Robbins counter.
The Team Leader role is essential to supporting both the front of house team as well as the Leadership team in order to deliver top-quality Customer Service. In return, you will receive a full range of benefits including FREE cinema tickets and a discount on retail purchases.
JOB DESCRIPTION
JOB TITLE: Team Leader
DEPARTMENT: Operations (Cinema)
RESPONSIBLE TO: Cinema Manager
RESPONSIBLE FOR: Team Members
JOB PURPOSE: Lead the team and operation front of house to deliver an exceptional customer experience by delivering the business strategy of ‘The Best Place To Watch A Movie’. Be the first escalation point for any customer interactions. Assume the responsibilities of a Duty Manager, including key-holding, for the cinema as required.
KEY RESPONSIBILITIES
* Support the management team in the delivery of the business KPIs and strategy objectives.
* Ensure a front of house presence at all times.
* Maintain regular and effective communication links with the Management Team and Team Members.
* Participate in Management and Team meetings as required.
* Undertake management opening and closing responsibilities and duties as required.
People:
* Engage our teams to deliver improved business results through effective people management practices including coaching, mentoring and driving personal accountability, development and performance.
* Support with the induction and recruitment process of new staff.
* Assist in the development and delivery of Team member meetings (as required).
* Effective organisation of resources to deliver the operational requirements of the cinema.
Customer:
* Nurture a Customer focused environment by maximising front of house presence at all times to improve the Customer journey and overall experience.
* Ensure that brand standards and reputation are maintained.
* Maintain and build awareness of film product, promotions, etc.
* Monitor customer feedback and communicate to the Management Team.
Operational Excellence:
* Ensure the highest standard of film presentation, housekeeping, cleanliness, maintenance and operational standards are maintained at all times.
* Ensure staff scheduling is managed accordingly to meet the demands of the business.
* Ensure the Health, Safety and wellbeing of all employees, customers and visitors is in line with health and safety policy, company procedures and operational guidelines.
* Mitigate incident risk by ensuring safety and security measures are implemented.
* Ensure all relevant licensing, legislative and business compliance is adhered to.
* Ensure Team Members are aware of relevant business information to meet business needs, operate effectively and efficiently, and maximise sales opportunities.
* Develop, support and understand back of house operations to deliver the business objectives (as and when required).
Finance:
* Manage risk by minimising fraud, cash and stock loss within the business and maintain banking controls.
* Maximise all revenue opportunities including retail and Unlimited through effective management and wider promotional initiatives and incentives.
ESSENTIAL / DESIRABLE ATTRIBUTES & EXPERIENCE
Essential:
* Is flexible on location (able to travel a reasonable distance / relocate as required).
* Good organisational skills, time management and ability to prioritise tasks.
* Numeracy and Literacy skills, good communication and presentation skills.
* Customer-facing experience, comfortable working individually and as part of a team.
Desirable:
* Full UK Driving licence.
* Knowledge of film.
* IT Literate (Microsoft Office suite, industry bespoke software).
Key Skills & Behaviours:
* Teamwork: Works with the Team to deliver a great customer experience.
* Leadership: Actively looks for and praises a job well done.
* Do The Right Thing: Looks for best practice.
* Work with Pace: Delivers and shares best practice.
* Make a Difference: Communicates clearly.
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