Senior Lettings Negotiator/Leasing Executive
Build to Rent - Milton Keynes
£36,000 + up to £5000 KPI based bonus
Role Overview
To provide onsite lettings management services to an exciting, market-leading new build BTR development in Milton Keynes. To oversee all aspects of lettings administration, lettings compliance, and marketing. Managing a team to ensure first-class service is provided from the moment an enquiry is received right up until the resident's deposit is returned.
Reporting into the General Manager, you will be responsible for reporting/presenting and coming up with new leasing strategies to be presented to the client.
Key Responsibilities
* To ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data.
* Ensuring good presentation of available apartments at all times, by regularly spot-checking and liaising with the cleaning team to ensure it is cleaned to a high standard.
* Co-ordinating the online marketing of available apartments.
* Put together demographic data, reports, and compile information along with commentary.
* Ensuring all enquiries are responded to in line with agreed service levels.
* To coordinate with 3rd party agents as required.
* In conjunction with the General Manager - carrying out regular rent analysis of the local market.
* Meeting prospective tenants, conducting viewings, and negotiating rental offers.
* Completing applicant vetting requirements.
* Completing new let paperwork in line with strict procedures.
* Compiling regular letting performance for use in discussions with the client, Savills senior team, and the General Manager.
* In conjunction with the Resident Experience team, to coordinate up-to-date resident communication via various channels including social media.
* Appraising apartments and advising key stakeholders as to recommended rents for both properties coming to the market and those where tenants wish to renew.
* Co-ordinate renewal communications and negotiations.
* To ensure arrival packs are prepared, and keys are ready for tenant move-ins.
* As part of the wider site team, create a best-in-class community through communication, events, and innovations.
* Delivery of ad-hoc projects provided by the General Manager.
* Provide first-class customer service to residents and applicants.
Experience and Skills Needed
* Strong interpersonal skills.
* Proactive and dynamic, taking ownership of all core duties.
* Excellent communication skills displaying sensitivities to and understanding of residents' needs.
* Ability to handle multiple tasks.
* Confident in using all Microsoft platforms including Word, Outlook, Excel, and SharePoint.
* Flexible and cooperative at all times, working as a member of a team.
* Understanding the importance of achieving deadlines and ensuring quality output.
* Use initiative and take responsibility for providing solutions.
* To ensure confidentiality and security of all business, client, and customer documentation/information.
* Well-groomed and of smart appearance.
* Dynamic approach, problem-solving, well organized, and ability to work well under pressure.
* Organised, meticulous, tenacious.
* Experience in undertaking viewings and negotiating offers with prospective applicants.
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