Job Description
As a Beauty Sales Advisor, you will be the expert in our beauty department, offering personalised advice, product demonstrations, and a luxurious shopping experience. Your enthusiasm for beauty and dedication to customer satisfaction will help our customers look and feel their best.
If you have a love for cosmetics, skincare, and fragrances, and a talent for delivering exceptional customer service, we want to hear from you!
* Competitive Salary: A rewarding pay structure with opportunities for bonuses.
* Employee Discounts: Generous staff discounts across all Frasers and Frasers Group stores.
* Career Development: Opportunities for career growth and progression within the company.
* Training: Comprehensive training to help you succeed and advance in your role.
* Vibrant Work Environment: A dynamic and supportive team culture in a luxury retail setting.
Whilst this is a customer facing role, we require an individual with the flexibility to support colleagues in other areas of the store when required from time to time.
Key Accountabilities:
* To greet and engage with customers on arrival and answer any first queries e.g. where is buy and collect.
* Able to assist customers where security tags have been left on at the barriers
* Able to recognise and support on nearby tills if necessary.
* Deliver a world class customer experience that is unrivalled in the marketplace
* Display excellent attention to detail when helping to style customers by actively listening to their needs
* Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty
* Resolve queries effectively face-to-face or on the telephone
* Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability
* Maintain high standards of personal presentation
* Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
* Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales
* Takes an active role in loss prevention within the store
* Adheres to all health and safety policies at all times
Qualifications
* Beauty Enthusiast: A passion for all things beauty, with a strong understanding of skincare, makeup, and fragrance.
* Customer-Focused: Exceptional communication skills with a natural ability to build rapport and trust with customers.
* Sales Driven: Proven track record in meeting or exceeding sales targets in a retail environment.
* Presentation Skills: Confidence in conducting product demonstrations and consultations.
* Team Player: Ability to work well within a team, supporting colleagues and contributing to a positive work environment.
* Flexibility: Availability to work weekends, holidays, and varying shifts as required.
* Experience: Previous experience in beauty retail or a similar role is highly desirable.
Additional Information
* Think without limits - Think fast, fearlessly, and take the team with you.
* Own it and back yourself - Own the basics, own your role and own the results.
* Be relevant - Relevant to our people, our partners and the planet.
This role has no guaranteed hours of work, hours of work can therefore vary from week to week and, as a result, there may be weeks when no hours of work are offered.