As pioneers and global leaders, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services, and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow.
Purpose of the position
The purpose of the position is to work closely with sales, operations, and key stakeholders to ensure installations are conducted to a Hiab standard at our 3rd party installers. Supporting 3rd parties during the build process and assisting our customers if there are build concerns following installations. Assist in continuous improvement and standardisation of the UK installation process.
Main tasks and responsibilities
1. Refine and execute Hiab's plans to reduce the number of ‘approved’ installers.
2. Roll out Hiab’s installation Agreement to ‘Approved’ installers.
3. Work with the HSE manager to ensure that all installers work safely and in accordance with Hiab agreement.
4. Ensure 3rd parties have the appropriate level of trained staff to undertake the complete installation process to the Hiab standard.
5. Roll out and streamline the Hiab operation procedures and associated paperwork to Hiab installers.
6. Ensure Hiab installation centres follow Hiab standards using bodybuilder guidelines and COP.
7. Assist in the planning and scheduling of builds for installers, ensuring SLA’s for completion and communications are kept.
8. Work with the operations team to ensure builds are produced in line with customer requests and as efficiently as possible.
9. Work with the quality/inspection team to control the quality of installation.
10. Define and implement a KPI dashboard with a weekly follow-up cadence.
11. Continuous development of the E2E supply chain to reduce working capital around the network.
What you’ll need to succeed
Education: Relevant technical and/or engineering qualifications.
Working experience:
Dealer/Service/Partner - supporting and managing 3rd party entities for an OEM or larger organisation.
Understanding of hydraulic, electrical, and mechanical engineering principles or 5+ years of manufacturing experience.
HGV experience or understanding (preferred).
People and change management experience.
Health and Safety training.
Ability to work independently, manage multiple projects, build reports, and meet deadlines.
Competence and skills:
Good IT skills.
Ability to lead with professionalism.
Reporting and excellent communication; both verbal and written.
Personal attributes or qualities:
Proactive and flexible working approach.
Results and achievement-driven.
Co-operative, building relationships with different internal teams.
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