Job Title: Property Management (Factoring) Officer
Company Name: C-urb Property Maintenance
Job Type: Full-Time
Salary: £36,200.00 to £45,128.00 per annum (dependent on skills and experience)
Job Description:
At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. The Property Management (Factoring) Officer role is multifaceted and dynamic, requiring adept management of competing demands and complex issues. You will engage with a diverse customer base, striving to enhance communication and foster strong relationships.
Key Responsibilities:
1. Overseeing a portfolio of factored developments and engaging directly with customers, ensuring compliance with legislation and delivering service improvements.
2. Providing frontline services to resolve a variety of enquiries and complex issues.
3. Coordinating common repairs, including consultations, owner updates, accurate invoicing and contributing towards debt recovery initiatives.
4. Working closely across our group to ensure service delivery and meeting deadlines.
Experience And Qualifications:
You will have previous experience in a property management environment with a high standard of education and thrive in a team setting. Excellent time management, communication, numeracy and organisational skills are essential. Collaboration is key, and you will work closely with others across our group. We value open communication, mutual support and the sharing of ideas to continuously improve our services. Relevant experience of providing a frontline service to a range of customers is essential for this role, ideally with experience of property management, handling complex customer enquiries and arrears recovery. Ability to manage your own workload and respond to changing priorities to meet our service goals and deadlines is crucial. A team player, able to build good relationships, ensuring effective communication and improving working practices.
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