Castle Retirement Village, based in Berkhamsted, Hertfordshire is on the lookout for an Admin / Receptionist to work 9:00-2pm Mon - Friday
You will support both the General Manager in the efficient running of the Reception and to respond to requests from residents with courtesy and speed.
Duties:
* To answer incoming calls, taking messages and dealing with enquiries face to face and by email.
* To deal sympathetically and efficiently with resident’s queries, following procedures and reporting them to the Management team as required.
* To help complete admin tasks such as posters, letter Writing And creating new welcome packs for residents
* Printing invoices and taking payments on front desk through an EPOS till system
* To control the issue and recording the return of all keys.
* To be responsible for and control of the guest room bookings.
* Assisting with procurement, auditing and ordering stationery, consumables and equipment.
* To ensure that when both resident’s and communal property problems arise they are reported speedily to the maintenance staff or, where necessary, the appropriate contractor.
* Accepting packages, logging delivery notes, keeping order systems updated, PO and invoice management
* Help produce and distribute resident correspondence.
* Ability to establish relationships with residents and to empathies with their needs and requests.
* Any other duties commensurate with the post.
Requirements:
* A mature outlook, a good telephone manner and a flexible approach to duties.
* Confident, friendly and courteous, providing a professional first impression
* Excellent organisational skills
* Proficiency in MS Office and MS Excel
* Attention to detail and problem solving skills
In return we offer:
* Pro-rota holidays plus bank holidays off
* Full sick pay after you have been with the company 3 months
* Medicare, after 3 months
* Birthday Leave
* Pension Scheme
* Life Assurance
* Discounted Gift Cards