Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.
Purpose of the job
As a Technical Product Manager you will be driving success of our central data platform, be accountable for the overall success and performance of the product. In this role you will have a focus on data management to engage with clients and ensure the delivery of data-related requests through our owned data platform. This role will play a critical part in building strong relationships with our clients and ensuring seamless communication between them and the data team.
In this role you are responsible for the product planning and execution throughout the Product Lifecycle, including - gathering and prioritising product and customer requirements, making sure your priorities are in alignment with other product initiatives that rely on the product you own, you’ll be the one working on the product vision alongside engineering lead across different regions, to ensure effective delivery of business goals and objectives.
Working in close collaboration with key stakeholders, the Technical Product Manager plays a key role in identifying and creating detailed product requirements, whilst ensuring a seamless process for all involved, ultimately turning vision into reality.
Key Responsibilities
- Client Engagement: Act as the primary point of contact for clients in regard to data management and ensure client satisfaction through effective communication and delivery of requests.
- Relationship Management: Build and maintain strong relationships with clients to ensure a positive customer experience and to identify any potential opportunities for additional services or products.
- Cost Management: Be accountable for the cost-effectiveness of the data platform, ensuring that resources are used optimally to meet client needs.
- Delivery Management: Ensure the timely delivery of requests from clients and the quality of the output.
- Technical Growth Support: Work closely with the Lead Data Engineer to support the technical growth of the data platform, including the implementation of new technologies and solutions.
- Communication Management: Ensure a seamless flow of communication between clients and the data team and act as a bridge between technical and business-focused groups.
- Strategy: Contribute to the development and implementation of the data management strategy for the platform and ensure that the platform is in line with the company’s goals and objectives.
- Execution: Be accountable for the successful execution of the data management strategy, including the effective delivery of products and services to clients.
Data Driven and Customer Centric
• Gain an in-depth understanding of the customer's experience, identifying and filling technical product gaps slowing down market success, whilst generating new ideas to grow adoption, improve customer experience, and quality of the products we deliver
• Understand consumption patterns and user journeys in context of product usage
• Analyse key data to identify issues and discover opportunities to improve the product
• Explore customer and business needs and feedback, review and analyse various options, and together with engineering prototype solution options to enable early validation
• Define a set of KPIs to measure business impact with the ability to analyse and utilise them in decision-making processes
• Represent the voice of the customers and the market within the development process
Influencing People
• Motivate and inspire the product team and stakeholders to champion the product vision, goals, strategy, and technical solution approaches taken
• Create buy-in for the product vision both internally and with key external partners
• Provide insight to stakeholders on the product and market
• Manage cross-functional teams and ensure that delivery of business value to customers and business is always a priority
Knowledge, skills and experience required
• Strong experience in client engagement and relationship management, with excellent communication skills, including the ability to communicate technical concepts to a non-technical audience.
• Strong technical background, with an understanding of data management and data-related technologies, and the ability to drive engineering and architecture discussions.
• Project management experience with a proven track record of delivering projects on time and within budget.
• Self-motivated with a desire to learn new skills and embrace new technologies in a constantly changing environment.
• Thoroughness and attention to detail, with a goal and outcome-oriented approach.
• The ability to manage multiple priorities, meet tight deadlines, and deliver high-quality solutions.
• A problem-solving mindset, the ability to work with minimal supervision, and to direct others’ work.
• Comfortable working with people at all levels in an organization and the ability to work at pace and tackle project challenges in a collegiate, collaborative way.
• Experience interpreting feedback from various stakeholders and evaluating the performance of services, platform, or processes.
• Ability to research and analyze business information to develop an understanding of the industry and competitive environment.
• Strong track record of positive team collaboration and partnership.
• Experience in the travel industry is a plus.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com
We also have our very own Beacons (Domestic Abuse Advisors) supporting within each of our global offices. Our Beacons will be your point of contact if you or someone you know needs support.
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