Job summary This role is to support the Administration and Clerical function across the Community Directorate based within the Greenfields Team, in order to provide seamless customer service to both internal and external customers. The role will work flexibly within the team whilst holding a primary assignment. Main duties of the job Providing and receiving routine information to inform work colleagues, patients, clients, carers, the public or other external contacts. In particular, this will involve: Respond appropriately to requests for information Act on correspondence - referring to the appropriate person as required Providing routine information to manager and colleagues Answering routine telephone queries from patients/clients/carers/colleagues/public or other external contacts Preparation/completion of routine documents, including letters, reports, presentations and forms e.g. purchase order requisitions, photocopying, filing Handling telephone queries including full reception duties Assisting patients/clients/relatives during incidental contacts About us As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care. We pride ourselves onensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working. We are committed to the Greener NHS national ambition to becoming the world's first 'carbon net zero' national health system by 2045 (Greener NHS (england.nhs.uk). As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike. For 2024/2025, we have launched our "Proud to be Green" engagement campaign which is aligned to the targets set out in our Green Plan. As a Trust, you can be assured that we will commit to supporting you in working towards our net zero ambitions, set out in our Green Plan, through our sustainability programme". The Trust is committed to ensuring that a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Pro rata, per annum Contract Permanent Working pattern Part-time Reference number 232-CMT-6873678 Job locations The Greenfield Centre Stoke on Trent ST6 5UD Job description Job responsibilities 1. The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contacts Prioritising work, resolving conflicts 2. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills. Job description Job responsibilities 1. The role will require capacity to make decisions, which may require consideration of a range of options, such as: Judgements on how to deal with enquiries, patients/carers/external contacts Prioritising work, resolving conflicts 2. Responsible for data entry, text processing or storage of data compiled by others, utilising paper or computer based data entry systems. Particular systems used in this role are detailed under Specialist/Technical requirements. It is probable that the role will require use of VDU equipment for a substantial proportion of time, and does require keyboard skills. Person Specification Qualifications Essential NVQ 3/RSA or equivalent Experience Essential Experience of a range of secretarial procedures and software packages Knowledge Essential Organisational skills Person Specification Qualifications Essential NVQ 3/RSA or equivalent Experience Essential Experience of a range of secretarial procedures and software packages Knowledge Essential Organisational skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Staffordshire Combined Healthcare Trust Address The Greenfield Centre Stoke on Trent ST6 5UD Employer's website https://www.combined.nhs.uk/working-together/join-our-team/ (Opens in a new tab)