We're looking for a motivated Business Support Manager to join our team, supporting the Construction and Maintenance teams. You'll play a key role in overseeing administration and planning functions, leading policy development, performance management, and customer feedback, while driving digital transformation and ensuring operational excellence. In this role, you will:
1. Lead and empower a multidisciplinary team to deliver exceptional construction and maintenance services.
2. Oversee administration and planning functions, ensuring accurate records, invoicing, and support services for subcontractors and customers.
3. Collaborate with the Managing Quantity Surveyor to ensure repairs meet budgets, timelines, and KPIs.
4. Drive digital transformation and IT systems improvements.
5. Support the Head of Maintenance Services in managing KPIs and dashboards for data-driven decision-making.
6. Ensure compliance with health and safety regulations and contractor requirements.
7. Manage fleet operations, accreditations, and awards to celebrate team successes.
8. Develop and update key policies, processes, and procedures.
9. Deliver an outstanding customer experience for all projects.
The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We're always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
Minimum Requirements:
1. Proven experience managing a multidisciplinary team.
2. Strong knowledge of social housing maintenance, repairs, and scheduling.
3. Experience in contract management and financial oversight.
4. Excellent analytical, problem-solving, and IT skills.
5. Outstanding communication and presentation abilities.
6. Resilience and confidence challenging ideas and behaviours.
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