Job summary Job summary Ready to Revolutionize Healthcare? Do you have experience in healthcare perhaps worked as a Healthcare Assistant? Join Our Burlington Primary Care Team Are you ready to break the mould and make a tangible difference in a diverse and dynamic community? We are an inner-town GP practice in Ipswich, where innovation meets heart, and we are on the hunt for a passionate person to join our team. Here is your chance to be part of something truly special. To find out more, read on Why Ipswich? Ipswich is a town with a rich history and a bright future. Enjoy the best of both worlds, urban convenience combined with leafy countryside and coastal charm right on your doorstep, plus easy access to London, Norwich and Cambridge (just over an hour). Ready to make waves in a community that values and appreciates the difference you make? Apply Now Send your CV and a cover letter to Sharonmeersnhs.net We are reviewing applications on a rolling basis, so don't wait, your new adventure starts here. Join us as we work to achieve our audacious goal of being the best place to work and to be a patient in East Anglia Main duties of the job What we are looking for: Compassionate care giver: you are dedicated to providing top-notch service to every patient. From initially liaising with patients via phone/in person, supporting patients onward care (ie via a referral to other services), helping support ongoing care ensuring records are maintained/coded and up to date or helping to facilitate administration requests such as repeat medication, registration etc Team enthusiast: you thrive in a team setting and contribute positively to our close-knit crew. Innovator at heart: you're excited by the chance to implement new healthcare models and embrace technology to enhance patient outcomes. Cultural connector: you understand and respect the diverse backgrounds of our patients, offering care that meets their unique needs. Excellence seeker: you strive for excellence in everything you do. The Nitty-Gritty: Ideally some experience in a healthcare setting perhaps as a Healthcare Assistant or administrator? Stellar communication and interpersonal skills Team player with a dash of independence The Benefits: NHS Pension with 14.38% employer contribution plus additional centrally funded contribution 6 weeks annual leave bank holidays Support with training Monthly well-being staff and team building events Staff well-being room as well as an outside garden space with vegetable patch Personalised fleece jacket About us Who we are: Nestled in the vibrant heart of Ipswich, our practice serves a multicultural patient population facing unique challenges. With high levels of deprivation, our community needs healthcare heroes like you who are ready to step up and transform lives. We're not just another GP practice, we are a beacon of hope, innovation, and compassion. Why join us? Innovative spirit: We're always exploring cutting-edge solutions to improve patient care and streamline our practice. Community champions: Get involved in ground-breaking community health initiatives that make a real difference beyond the clinic doors. Growth galore: You'll have endless opportunities to learn, grow, and advance your career. Work-Life harmony: Enjoy a supportive environment that respects your time and wellbeing. Family vibes: We're more than colleagues, we're family. We support each other, laugh together, and tackle challenges as a united front. Date posted 10 October 2024 Pay scheme Other Salary £22,817.77 a year Contract Permanent Working pattern Full-time Reference number A2370-24-0030 Job locations 14 Burlington Road Ipswich Suffolk IP1 2EU Job description Job responsibilities To act as the link between clinicians and clinical correspondence in the Practice; Scanning, Coding and Matching externally received documentation at point of source using SystmOne To act as the front-line interface between patients and the Practice for the issue of prescriptions, adopting a professional and cordial manner at all times To provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times To work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population. To liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with Practice objectives and contractual responsibilities To provide secretarial support and cover Job description Job responsibilities To act as the link between clinicians and clinical correspondence in the Practice; Scanning, Coding and Matching externally received documentation at point of source using SystmOne To act as the front-line interface between patients and the Practice for the issue of prescriptions, adopting a professional and cordial manner at all times To provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times To work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population. To liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with Practice objectives and contractual responsibilities To provide secretarial support and cover Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience working with members of the public Experience with using IT Stellar communication and interpersonal skills Team player with a dash of independence Desirable Experience working in Primary Care or a healthcare setting Experience with using a patient clinical system ie SystemOne Person Specification Qualifications Essential GCSE grade A to C in English and Maths Experience Essential Experience working with members of the public Experience with using IT Stellar communication and interpersonal skills Team player with a dash of independence Desirable Experience working in Primary Care or a healthcare setting Experience with using a patient clinical system ie SystemOne Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Burlington Primary Care Address 14 Burlington Road Ipswich Suffolk IP1 2EU Employer's website https://www.burlingtonprimarycare.co.uk/ (Opens in a new tab)