About this Position
What you´ll do:
* Focus mainly on complex/decision Samples and Special Equipment related service delivery activities without direct customer interaction (CSX) focusing on customer interactions.
* Support CS organisation to take on order/invoice management for new business, improve the processes to make them work simply, and hand over.
* Proactive order management to ensure excellent Customer Experience.
* Monitor and ensure delivery of adjacent functions service commitments.
* Provide relevant information to Customer Service Experience (CSX) & Business to secure a superior customer service.
* Comply with Henkel Corporate Standards at any point in time.
* Own the Sample & Special Equipment order entry process for a respective region.
* Facilitate & coordinate requests for samples coming into Service Cloud via the ACE sample request platform/Ariba, and Special Equipment orders via email to Service Cloud.
* Ensure transparent information flow on ticket and sample status.
* Run complex Order Placements in SAP.
* Act as internal single point of contact with regards to Samples and Special Equipment for the respective region.
* Support the pre-defined network strategy on Sample and Special Equipment fulfilment (across the fulfilment types/strategies).
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