Starting Salary: £12.50
Location: Glasgow (Argyle Arcade)
Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.
At Chisholm Hunter, we celebrate the artistry and beauty of fine jewellery, offering our clients an unparalleled shopping experience. As a Luxury Sales Professional, you will play a crucial role in creating unforgettable moments for our clients, guiding them through their jewellery journey with your expertise and exceptional client service.
We are looking for a Customer Service & Jewellery Repairs Advisor to be based in one of our our Glasgow Stores. Come and join our growing CH family!
Job Responsibilities
* Support the branch management team, review and analyse store performance in repairs and special orders targets
* Keyholder responsibility – assisting management team with opening and closing the branch when required and ensuring adherence to company security policies therein
* Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
* Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
* Conducting daily stock counts for audit purposes
* Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
* Taking charge of customer calls for repairs and Special Orders and processing these accordingly
* Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
* Management of all other administrative duties as required for the branch
* Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.
Person Specification
* Experience in a commercially-focused (preferably retail) Administrator role
* Skilled in Microsoft Office suite
* Analytical thinker, with a flair for reporting
* Eager to learn and build on your retail and product knowledge
* The ability to work as part of a team and use your own initiative
* Fantastic communication and organisation skills
Benefits
* Excellent career development opportunities and a clear development path
* Accredited industry training and qualifications (fully-funded)
* 29 days holiday per year plus your Birthday off (pro-rata)
* Company life assurance of three times your salary for all colleagues
* Generous staff discounts
* Colleague incentives (cash rewards, show tickets, overnight stays, and more)
* Meritocratic environment where hard-work is rewarded