Leasing Manager - Bath – start date January 2025
Welcome to Native Residential. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for over 25 institutional clients and recognised by HomeViews as the No 1 large scale operator in the UK as voted by residents.
Our team are at the heart of the development. You may be the first person the resident sees in the morning, the one they share life changing news with or a friendly face that they see every day after work! At Native Residential we are all about resident experience. We want to be the best Bath has to offer and that will only ever be the case if the right people are recruited.
The Position
You will lead from the front, by managing the day to day leasing activities and support resident satisfaction initiatives. You will have a proven appreciation of what it takes to deliver outstanding customer service and demonstrable experience in managing, delegating and organising a team.
Ensuring that all team members are highly motivated to deliver a responsive and outstanding customer service to our residents that shows positive impact on the leasing up targets for the scheme.
You will support the General Manager and the mobilisation team to lease up the building, achieving set targets on occupancy. Your objective will be to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals and referrals.
If you’re ready to be our next Native, you’ll probably:
1. Have experience within BTR, property sector, hospitality, leisure industries in a similar role.
2. Have an excellent understanding of the leasing process and current legislations and requirements.
3. Be proficient in executing sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
4. Be a natural leader, motivating and coaching your team to succeed.
5. Have a passion for customer service and ensuring excellence.
6. Have excellent written and spoken English.
7. Be proficient in IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system).
8. Have a collaborative working style and strong leadership qualities to ensure that people follow your lead.
9. A bright, clear and calm communication style.
10. An organised and methodical approach to tasks and able to work under pressure and meet tight deadlines.
Introduction to Native
With a £1.7 billion portfolio of assets under management, Native is one of the largest Build to Rent and aparthotel operators in the UK, operating a unique mix of properties.
Experience tells us that developing well designed buildings operated by passionate service professionals creates communities that people love to be a part of.
We operate our BTR assets on behalf of a wide range of institutional investors and our residents are predominantly young professionals and families looking for a great lifestyle experience in professionally managed, rented accommodation. We’re ambitious to continue our growth across the UK and to build a reputation for delivering a fantastic service to both our investor clients and residents.
As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us:
1. Company Pension Scheme provided by NEST
2. Cycle to Work Scheme.
3. 24/7 Employee Assistance Programme
4. Westfield Health Cash Plan
5. Life Assurance
6. Referral Scheme
7. Paid Volunteer Time
8. 20% discount on Native Places stays.
Native Residential is better, and our communities are better when people from all walks of life come together. At Native, we want to be a great place to work where a diverse group of people from all backgrounds can turn up and thrive. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. We firmly believe that our future success lies in diversity of thought from all Natives and its integral to our mission of creating sustainable communities with soul. We welcome applications from everyone interested in working for us. And, once you’re a Native, your differences will make all the difference.
If you’re as passionate as we are about people and beautiful buildings, we'd love to hear from you!
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