Description Job Purpose Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales. Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas. Principal Accountabilities Customer Service/Sales Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience. Introduce selling benefits and various features of merchandise range. Maximise sales through detailed product knowledge and add on sales Be knowledgeable about store layout, products and stock availability. Deal with customers in a cheerful, polite and efficient way, always considering their needs. Handle customer complaints and phone queries tactfully in line with Company Policy. Process transactions in an efficient and professional manner always adhering to Company Procedures. Be fully aware of Samsonite after sales service, Supplier’s warranties and areas covered. Maintain awareness of sales promotions, incentives and product brochures. Be aware of all sales figures, targets and commission on a daily/weekly/period basis. Stock/Merchandising Process deliveries and communicate any discrepancies under and over in an efficient manner. Ensure backup stock and stockrooms are kept in order. Be knowledgeable of all products (current and new) and selling benefits. Assist in layouts and maintenance of merchandising and internal displays. Read and action relevant Head Office communication. Assist in stock counts as directed by Store Manager. Security To ensure that any security issues are acted upon where possible and reported to Management. To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to. House Keeping Maintain high standards at all times within the branch. Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock Operations /Administrative Duties Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated. Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures. Open and close the store following Company Procedures. Carry out stock and personnel administration as directed by Management. Attendance To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time. If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made. If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible. Any LOSS of business time must be made up and discussed with manager. To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner. To adhere to company attendance policy Appearance Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy. Health & Safety Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management. Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store. Additional Responsibilities To perform duties of a similar nature as required and directed by Management Qualifications Skills required: Constant standing, bending, frequent lifting of luggage up to 15 kilos. Computer literate Previous experience in retail Ability to work under pressure Team player and motivator Target driven Brand sensibility Good command of English Flexibility