Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
You will be part of the Support Services team who are responsible for supporting all internal applications and third-party products, with a focus on the Business & Online booking tools used by CTM EMEA. This role requires an individual to take responsibility for delivering second level support for Online & Business Applications, including, but not limited to, Concur Travel, Lightning, Trainline, Evolvi, Umbrella, Sabre GDS, CTM Approve, Conferma and ProTas. This includes assistance with service features and Customer’s specific policies and procedures, along with navigational support. The team are committed to delivering exceptional service and you will be responsible for ensuring the smooth resolution of incidents, ensuring these are tracked and escalated effectively, updating internal customers on the status of issues. You will also work closely with other areas of the business on CTM Go and change requests. It is important that the job holder can take a hands-on, practical approach in this role and demonstrates good problem- solving skills in order to meet client, partner and CTM expectations.
Skills & Experience
•Strong communication skills (written and verbal) and ability to adapt communication style depending on audience knowledge levels.
• Ability to make decisions autonomously.
• System configuration.
• Working in a support environment.
• Experience of Online booking tools would be an advantage.
• Experience with Sabre is essential and exposure to Concur would be an advantage.
• Proficient with Microsoft Programs in particular PowerPoint, Outlook, Word, Excel, SharePoint and Teamworks.
• Demonstrated ability to effectively problem solve under pressure.
• A keen attention to detail.
• Ability to communicate with a diverse client base in a professional manner at all times.
• Excellent prioritization and time management skills.
• Demonstrated exceptional customer service skills.
• Ability to work in a fast-paced environment, handling multiple priorities.
• Ideally should have one or more years of customer service experience, preferably in a phone environment.
• Must be able to maintain confidentiality.
• Take ownership for assigned projects and tasks, completing them within designated timeframes.
• Strong Analytical skills.
• Flexibility.
• A willingness to learn and improve.
Required of all CTM Positions
Embrace CTM’s core values of Connect, Evolve, Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
* Annual Volunteer Day Leave to support a charity/cause of your choice
* Offsetting all CTM employees’ travel
* Partnership with South Pole – supporting sustainable community projects (local & global)
* Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.