In a Nutshell A unique opportunity has arisen here at Pennyhill Park for a Facilities Manager to join the Maintenance team. Reporting directly to the Technical Services Manager the Facilities Manager will assist with the smooth running of the department & property by ensuring the building is safe and well maintained at all times. Assisting with the development of the department and the team, making improvements with any Hotel installations, guest rooms and facilities. Ensure that all statutory regulations and requirements are applied and adhered too, as well as ensuring all H&S documentation and records are kept up to date and in correct order for the Hotel & Spa. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: Competitive salary, benefits and we pay above the Real Living Wage. 29 days holiday (increasing with length of service) We operate a discretionary service charge system. 50% Discount on food and beverage across all Exclusive properties Really big discounts of room nights across all Exclusive properties PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance. Meals on duty provided for free Recognition and rewards scheme Access to our learning platform including great training and development programs. Free gym access where available dedicated classes. B Corp accredited and commitment to improving our People, Product and Planet. Free downloads to newspapers, magazines and books Cycle to work scheme Main Responsibilities Lots to do and lots of fun Deputise for the Technical Services Manager as appropriate at management meetings & contractor meetings Act as liaison between hotel and outside contractors or technical services on major projects Manage repair and maintenance response times necessary to ensure customer satisfaction To follow up with each department on a regular basis on all works outstanding, planned or anticipated To ensure there is always adequate resources, people, time and materials available to deal with all eventualities To ensure all workshop and plant areas are in immaculate condition To ensure the engineering team are familiar and comply with the company and Statutory Health and Safety procedures To help the development of the team by carrying out in house training sessions To create and distribute department rotas Maintain effective communication within the department and ensure that the Technical Services Manager is kept well informed of any problems/queries that have arisen To attend any department training sessions and/or meetings required To implement energy saving procedures and to ensure consistent compliance by hotel Monitor utility bills to ensure charges are correct Responsible for assisting in preparing the Property & Maintenance and utilities annual budget and preparing monthly forecasts Carry out regular equipment checks and preventive maintenance reporting to minimize replacement costs Oversee the refurbishment of public areas, bedrooms, mechanical and electrical plant Available for call out cover when required When required, be available to assist the maintenance operations at other properties within the Exclusive Collection The Ideal Candidate Are you right for us? Hotel & Spa experience, similar sized property Assistant Manager level or Senior Shift Engineer (dependant on size of property & team) with minimum 2 years experience Worked alongside contractors Mixed engineering skills to include:- electrical, plumbing, HVAC, Spa pool operations & H&S qualification at CIEH Intermediate level or equivalent Work well under pressure in fast paced environments Be able to demonstrate a strategic mindset and be able to manage multiple projects effectively. Good financial understanding Computer skills – Excel, Word, Outlook About The Company Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.