Join Our Team as a Patient Services Coordinator at ieso!
Are you passionate about making a difference in mental health care? Do you thrive in a dynamic, fast-paced environment where your work directly impacts people's lives? Look no further—ieso is on the hunt for a Patient Services Coordinator to join our growing team!
Why Join Us?
At ieso, we are transforming mental health care through innovation, compassion, and evidence-based practices. As a Patient Services Coordinator, you’ll be the first point of contact for patients and therapists, ensuring a smooth and supportive experience for everyone involved.
Location: Hybrid working
Job Type: Full-time
⚕️ Reporting to: Patient Services Team Leader
What You’ll Be Doing:
* Processing referrals from the NHS and patients via our bespoke system.
* Answering calls and handling queries from patients, therapists, and the public with empathy and professionalism.
* Managing patient contracts and escalating issues to the Customer Operations Team.
* Liaising with NHS services and building strong working relationships across teams.
* Supporting projects, managing waiting lists, and ensuring service level agreements and KPIs are met.
* Adhering to strict information governance guidelines to maintain confidentiality and trust.
What We’re Looking For:
Essential Skills & Qualifications:
* Minimum of 5 GCSEs (A-C) or equivalent.
* Excellent written and verbal communication skills.
* Strong customer service skills with a confident telephone manner.
* Solid IT skills (Word, Excel, Outlook) and keen attention to detail.
* Ability to stay calm under pressure and juggle multiple priorities.
Desirable Experience:
* Previous customer service or patient-facing roles.
* Familiarity with NHS systems or large databases.
* Training in managing crisis situations.
Personal Attributes:
* A team player who can also work independently.
* Highly organized with strong time management skills.
* A self-starter with a willingness to support wherever needed.
✨ What’s in It for You?
Be part of an innovative, compassionate, and forward-thinking team where your work directly impacts people’s mental health journeys.
Ready to make a difference? Apply now!
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