Company: Sitech Technology Systems Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: The Field based Installation and Calibration Engineer would report directly to the Installations Team Leader (Regional) and would be responsible for providing customer support through the performance of on-site Machine Control installations, measure, diagnosis, troubleshooting, service, and repair of on machine control systems – across all machine types, brands and technology models on a National scale. Job Description:
SITECH is a leading provider of the most reliable and cutting-edge technology systems available to the heavy equipment industry and highway contractor today. Our mission is to empower construction professionals with innovative tools, ensuring precision, efficiency, and productivity on every project.
The Installation Engineer will be responsible for the installation of Trimble hardware (Base kit), including accurately measuring the machine control systems on OEM (Trimble Earthworks, GSC900) dealer machines and customers construction equipment.
As part of the SITECH customer proposition, there will be a requirement to provide “hands-on” training to end-users on the operation of Machine Control systems where necessary and delivering technical assistance when required, alongside our Technical Support and Application team.
The role requires remote working and may include National coverage with occasional stays away from home, a can-do, will do customer centric attitude where customer satisfaction and the ability to work both alone and as part of a team are the key elements to the success of this role.
A background in Plant, mechanical and electrical engineering is required but not essential. On job training will be provided for a successful candidate. A keen eye for detail and the ability to fault find through knowledge / experience and root cause mechanical / electronics awareness.
Key Responsibilities:
* Installation: Primary resource in providing on machine installation, on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers. [Dozer, Excavator, Grader, Paver, Compactor with GCS900, CCS900, DPS900, Earthworks systems].
* Service: Primary resource in providing maintenance, support call-out / telephone calls, trouble shooting and support on SITECH / Trimble equipment across all OEMs, OEM Dealers and Customers. [60%]
* Measure & Calibration / Advisory / Consultation: Resource in Calibration/re-calibration of SITECH / Trimble machine control equipment as part of the installation, rental, or support of equipment in the field. [10%]
* Operations: Support the Machine Control Installation, Calibration and Support Team Leader to effectively deliver customer requirements with installations and planning of operations. [5%]
* Documentation: Ensures the operational quality of the system by documenting post-installation testing for record keeping. [5%]
* Training & Development: Provides operator training to end-users where necessary on system use / operation. Be a trusted ambassador for the integration of technology on machines within the field. [5%]
* Operational Support: Provides support regarding teams, stocks, vehicles, improvement and training is provided when requested by the Service & Operations Manager. [5%]
* Self-Management: Ensures that installation, calibrations, field service and general activity and administration are completed fully, documented and to the high standards expected from SITECH UK and Ireland and Trimble [At all times – in line with Team Leaders, Operations and planner requirements].
* Results: Understands importance of customers as the life of the organisation and all activity has a level of urgency and customer centricity to ensure high performance relies on results and first-time fix on time and to standard – results and revenue are based upon performance of this key element of the organisation. [At all times].
Specific Skills:
* College or vocational qualification in Mechanical, Hydraulics or Electronic or similar engineering.
* Recent demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment machines.
* Familiarity with construction site operations using heavy equipment machine control systems is desired.
* IOSH, RAMS, Health & Safety awareness with an up to date CSCS card.
* Experience in Arc welding (useful but not essential).
* Operation of heavy construction equipment an advantage.
* A basic understanding of using a PC including Microsoft Office applications such as Outlook, Word and Excel, Teams and the ability to research new and existing technical information through the Trimble portfolio.
Knowledge:
* Experience of construction equipment would be preferred.
* Experience of construction equipment technology would be preferred.
* Experience of ground survey / digital field equipment would be preferred.
* Demonstrated ability to troubleshoot hydraulic and electrical issues on heavy equipment.
* Familiar with construction site operations using machine control systems is desired.
* Operation of heavy construction equipment an advantage.
* Basic understanding of using a PC including Microsoft Office applications or handheld devices.
* Understanding of field installation, calibration and service support processes and documentation.
* Working in a Technology-based environment, hands-on learning often forms a vital part in the early stages of your initial training until familiarization with the staple product range.
* The successful candidate will be supervised by a fully qualified SITECH Installation and Support Engineer.
* Further and Advanced product training will then be provided when necessary and onboarding programme.
Accountability:
* Installation Engineers
* Service controller- planner & scheduler
* Application Engineers
* Customer install and calibrations
* Operations and Service Costs
* Ability to manage one’s time effectively and support SITECH and customer requirements.
Education & Experience:
* Experience in working in OEM, OEM Dealer site Environment in an engineering / operations role.
* Experience in working as a field engineer.
* Experience in working within a field technology role.
* Experience in working within a service environment or workshop.
* Champions Safety through all customer and operations activity.
* Experience in effective and solid customer service skills.
Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, short term incentive plan and other flexible benefits.
We are committed to diversity and inclusion at SITECH, to build and sustain a diverse and talented workforce. As an equal opportunity employer, we encourage applications from all qualified individuals.
If this position is of interest to you and you hold the relevant qualifications, then apply today!
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