Our Social Care Business Administrator will provide administrative support to the Manager and Mental Health social care team to a high quality as the sole business support administrator for the team.
They will provide administrative support to the AMHP team one day per week., + · The post holder will be expected to prioritise day to day work and work effectively as part of the team, providing efficient administrative support to underpin Adult Social Care processes within Torbay and South Devon NHS Foundation Trust
+ · The Social Care Business Assistant is accountable to the Social Work Lead and will work closely with Devon Partnership NHS Trust, Torbay Local Authority, Approved Mental Health Practitioners, Carer Leads
+ · The post holder will be required to liaise with social workers and other clinicians, private and third sector providers as well as service users and carers when necessary
+ · The post holder will be expected to prioritise and manage their own workload under the line management of the Social Work Lead
+ · Given the sensitivity of the information that the post holder will be dealing with, maintaining the confidentiality of information disclosed is vital
Working for our organisation
You will be working within the Under 65 Mental Health social care team. The U65MH Social Care teams aims to ensure robust assessment, support and review of clients open to secondary mental health services who require social care input.
The team work to maximise the independence of all clients through providing personalised and proportionate assessment of their social care needs. Working closely with the local CMHT's and community voluntary sector the team aim to provide a strength based approach to all their work.
The team is committed to high quality provision and delivery of social care statutory interventions.
This post is line managed by the Social Work Lead who will provide support, appraisal and monthly supervision., + Provide excellent administrative support to the Social Care Team, as requested by the Social Work Lead and team members, including the following tasks
+ Support and facilitate meetings through: sourcing suitable venues, recording of notes / minutes and distribution of associated paperwork. Follow up actions as necessary. This will include
o Minutes for Staff Meetings
o Minutes for Safeguarding / Best Interest / Multiprofessional meetings and other ad hoc meetings
+ Review and update Patient / Client records on database ensuring accurate recording and retrieval of data
+ Undertake general office duties to include dealing with the post (collections and outgoing), scanning / photocopying and associated tasks.
+ Dealing with IT Issues within the Teams, set up IT systems for all staff to access and "trouble shooting" where possible.
+ Liaise with the Trust Human Resources and Payroll department and process annual leave and sickness leave for all team members
+ Provide administrative support to the Mental Health social care Panel, preparation of electronic records for Panel
+ Provide excellent administrative support to the AMHP team one day per week, including inputting information pertaining to Mental Health Act assessments onto the relevant recording systems
+ Develop excellent Knowledge of Policy and Procedures Torbay and South Devon NHS Foundation Trust for staffing, HR and Payroll
Responsibility for patients and client care
+ The post holder will not have any responsibility for the direct provision of care or treatment to service users. However the post holder will have some contact with service users/clients/carers when arranging meetings/appointments.
+ Ensure the Social Care database and current client electronic recording system is routinely updated with the latest relevant information on service users
Policy and service responsibility
+ Maintain robust and integrated office management and administrative systems for the Social Care Team in accordance with Trust policy
+ Assist with the routine review and evaluation of the effectiveness of business support systems for the Social Care Team
+ Alert the Social Work Lead of any discrepancies, risks or issues as they arise
+ Follow policies in own role. May be required to comment/implement policies and proposed changes to practices, procedures for own area of work, e.g.: may comment on procedures/implements administrative policies in own area to include office management and administrative systems for the Social Care Team
Responsibility for finance, equipment and other resources
+ Maintaining and ordering of stationery and office equipment for the social care team and AMHP team
Information technology and administrative duties
+ Provide accurate and timely administrative support to the Social Care Team, as above
+ Ensure tasks are completed effectively and within given timescales.
+ Maintain and update the social care databases accurately and in a timely fashion.
Responsibility for research and development
+ Undertake audits as necessary to own work, e.g.: assist with the routine review and evaluation of the effectiveness of business support systems for the Social Care funding office and make suggestions for appropriate changes to ensure the efficient management of the office
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.
+ Ability to communicate verbally or in writing with a variety of people, including other professionals, clinicians, providers, service users and families.
+ Communicate updates and information effectively to the teams
Planning and organisation
+ Good time management for own work and ability to prioritise work, with support and guidance from Social Work Lead
+ Ability to work flexibly and under pressure, being open to change in an ever evolving environment
Analytical and judgement
+ Ability to identify urgency of calls for action accordingly and direct calls to the most appropriate member of the team
Responsibility and accountability