German Speaking Customer Support Advisor - 37.5 a week - Working for a rapidly growing Coventry based client. Hours and days of work are: Monday - Friday 8am to 16.30pm - 1 hour for lunch This is a company that offer great company benefits such as: 25 day holiday, plus 1 birthday holiday Opportunity to purchase/sell up to 5 days holiday per year Pension - Standard Life Group Life Assurance Group Income Protection Insurance Private Medical Insurance Worldwide Travel Insurance Purpose of role To offer a premium level of service to both German and UK customers. You will play a pivotal role in a friendly and dynamic Customer Support team. You will be a driving force to ensure Customer Experience is the central focus and deliver key department and individual KPI's Principle duties & responsibilities · Be committed to delivering exceptional customer service to all customers by putting the customer at the heart of everything you do · Accurately capture and retain data from customers on product enquiries and faults into the company systems, enabling replacements to be issued within agreed department SLA · Understand people and can effectively manage expectations over the phone and via email and social media · Provide first line support and advice to customers using the company products · Achieve department KPI's targets ensuring the customer service levels we provide are to the correct standard · Be responsible for attending the correct level of training and be part of the Training Academy process: Ensuring that you stay up to date with all new products, product modifications, processes, and regulations · Be a part of an evolving team: Challenge the status quo to do things better and offer improvement suggestions Skills & Experience required: Must be fluent in written and spoken English and German languages. Competent with computer systems and quick to learn new systems. Able to communicate at all level both written and verbal. Ability to meet and exceed the department KPI's. If you have the experience that is required then please apply now before this position is filled?