Customer Service & Internal Sales Manager Location: [Please specify location] Job Type: Full-time Salary: £35,000 - £40,000 depending on experience We are seeking a proactive and experienced Customer Service & Internal Sales Manager to lead our internal sales and customer service teams. This hands-on role is crucial for driving sales growth and delivering exceptional service to our customers. Day-to-Day of the Role Manage, mentor, and motivate the internal sales and customer service teams to drive sales growth and achieve performance targets. Conduct regular training sessions to enhance team skills in sales techniques and customer service excellence. Oversee daily operations, ensuring timely and effective responses to customer inquiries and issues. Monitor and review team performance metrics regularly to inform departmental decisions and goals. Produce and prepare detailed reports on team performance, sales, and customer satisfaction for senior management. Provide regular feedback and coaching to team members, conducting monthly review meetings. Collaborate with other departments such as marketing, technical support, and operations to ensure a seamless customer experience. Analyze customer feedback to identify trends and opportunities for improvement. Create and issue quotations, project proposals, and information packs promptly. Maintain and update CRM records, ensuring best practices are followed by the team. Build and develop customer relationships to increase selling opportunities and instill confidence in our product range. Required Skills & Qualifications Fluent in English, both spoken and written. A minimum of 5 years of experience in internal sales and customer service, with at least 2 years in a managerial/leadership role. Proficiency in Microsoft 365 (OneDrive, Outlook, Word, Excel) and CRM software. Strong leadership, team management, and customer service skills. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple priorities and meet deadlines in a busy environment. Understanding of architectural drawings and technical specifications is desirable. Benefits Competitive salary of £35,000 - £40,000 depending on experience. 25 days annual leave plus bank holidays and an additional day off for your birthday. Company Pension Scheme. Private Healthcare. Non-Sickness Bonus. To apply for the Customer Service & Internal Sales Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.