Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com, a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Increase renewal rates by driving renewal conversations, encouraging upsell transactions, and thereby ensuring retention and long-term satisfaction.
* Collaborate with account management to identify risk factors and facilitate efficient management of the renewal process.
* Work directly with general managers and product management to provide customer feedback and engage in customer negotiations where necessary.
* Ensure renewals are well-documented and accurately forecasted.
* Train each team member on associated tools and processes, coach and mentor team members around workload, design and implement plans for improvement in KPIs, and work with customers/partners to build relationships and expedite resolution of contract inquiries. Continuously contribute to the improvement of the renewal process to increase revenue retention and mitigate churn. Other duties as assigned.
WHAT YOU’LL BRING:
* Attention to detail.
* Excellent oral and written communication skills.
* Strong customer service skills and ability to develop relationships.
* Must be organized and efficient to keep up in a fast-paced environment.
* Adept at working in high-pressure situations. Salesforce (CRM) experience is a plus.
* Well versed in Microsoft Office products.
* Self-starter.
* Relevant experience in Account Management or sales-focused Customer Service.
* Bachelor's degree preferred.
* 2 years of experience in a similar environment or an equivalent combination of skills, training, knowledge, and abilities highly preferred.
Join the Kaseya growth rocket ship and see how we are #ChangingLives!
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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