AtEakin Healthcare we put our patient at the heart of everything we do. Fifty years ago, it all started with one mans mission: pharmacist, Tom George Eakin. He saw his patients struggling with leaking urostomy pouches and decided enough was enough. He got to work and formulated what would become the game-changing, eakin Cohesive seal. Fast forward to today, and were still keeping it in the family. Weve grown a lot since then, both organically and through acquisitions. We now have a team of over 700 colleagues across three manufacturing sites and 12 sales and distribution centres. Were making a difference in three therapeutic areas: Ostomy Respiratory Surgical Were proud to export our innovative products to over 60 countries through a network of 40 distributors plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg. Were good at what we do come and join us and you can benefit from: Blended Working 25 days holiday plus bank holidays (rising to 28) Option to buy holiday days Wellbeing Programme Health Cash Plan Pension Life Assurance Enhanced Maternity/Paternity Cycle to Work Scheme Referral Scheme Long Service Awards Free Parking ABOUT THE ROLE As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers expectations and fulfilling their needs in a safe and timely manner. This is a contact role lasting until March 2026 Reporting to the Care Centre Manager, this role is to ensure all customers orders are processed accurately and monitored through to delivery, within the relevant timeframe whilst adhering to the required regulations. The majority of our customers are individual patient customers who we supply products to on a prescription basis through our Home Delivery Service, similar to that of a pharmacy. KEY ACTIVITIES Prescription Processing Inbound Customer Contact Proactive Order Delivery Monitoring Product & Account Administration Customer Complaints and Compliments Other To attend relevant training courses To adhere to the companys Equal Opportunities policy and Dignity at work policy To adhere to the companys Health and Safety policy To adhere to the companys Quality policy and Environmental policy To undertake other duties as may be reasonably required KEY SKILLS Essential Previous experience working in Customer Service Friendly personality with a can-do attitude The ability to work as part of a small team with limited direct supervision. The ability to handle queries professionally and efficiently with sensitivity The ability to deliver a high-quality service Conscientious and able to act proactively Desirable Previous experience in the healthcare sector Experience of promoting products and services to existing and potential customers KEY WORKING RELATIONSHIPS Internal To liaise with warehouse and Courier service to meet the needs of the customer Good communication with Key Account Director and Territory Managers Escalate customer dissatisfaction to the Customer Experience Manager Point of contact for interdepartmental requests e.g. Accounts External Liaise with the Stoma Care Nurse, GP surgeries & other healthcare professionals To attend exhibitions, and open days as and when required ADDITIONAL INFORMATION Blended home/office working shifts available. Monday Friday: 7.5 hours a day between the hours 8:00 -17:00 on a shift rotation. 1 in 8 Saturdays 8:30 12:30. Total 38 hours a week. Should we have an abundance of applications we may close this role early. Please note that you must be eligible to live and work in the UK without the requirement to be sponsored by Eakin Healthcare. COMPETENCIES Customer Focus Building strong customer relationships and delivering customer-centric solutions. Manages Complexity Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Drives Results Consistently achieving results, even under tough circumstances. Collaborates Building partnerships and working collaboratively with others to meet shared objectives. Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Instills Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity. Nimble Learning Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Being Resilient Rebounding from setbacks and adversity when facing difficult situations.