Job Summary: Assist the Restaurant Manager in overseeing daily restaurant operations, ensuring high service standards, and contributing to the hotel's overall success. The ideal candidate has a proven track record, a passion for delivering outstanding customer service, and leadership skills to drive team success.
Responsibilities:
* Assist in managing day-to-day restaurant operations.
* Supervise and train staff to ensure exceptional service delivery.
* Collaborate with the kitchen team for timely food order preparation.
* Handle customer enquiries, complaints, and feedback professionally.
* Manage inventory, order supplies, and maintain stock levels.
* Ensure compliance with health and safety regulations and uphold restaurant standards.
* Assist in developing and implementing marketing strategies.
* Monitor financial performance and assist in budget management.
Requirements:
* Previous experience in a supervisory role within a restaurant or hospitality environment.
* Strong leadership and interpersonal skills with a passion for creating a great team dynamic.
* A candidate who has a great knowledge of current industry trends and food safety standards.
* Ability to multitask and thrive in a fast-paced family environment.
* Attention to detail and commitment to delivering exceptional guest service.
* Flexibility to work evenings, weekends, and holidays as required.
* Knowledge of food safety and hygiene regulations.
Why Work with Us:
* Unique training and development opportunities certified by the Institute of Hospitality.
* An extra day's holiday for your birthday.
* EarlyPay, a flexible salary access scheme.
* Cycle to work scheme.
* Help@Hand, an online health and wellbeing service.
* Life Assurance Benefit for peace of mind for your loved ones.
* Enhanced Maternity and Paternity packages.
* A paid day off for volunteering or fundraising once a year.
* The LFH Benefit Hub, an employee discount platform.
* 50% off Food and Beverage and the Spa across Luxury Family Hotels.
* Incredible discounted hotel stays for you, friends, and family.
Location: The Ickworth Hotel, a country house hotel within a 1800-acre national trust property in Bury St Edmunds, Suffolk.