Essential Requirements and Skills • 5 years of experience working in the fields of Business Process Re-engineering (BPR) and/or Value Stream Mapping (VSM) with 3 years of progressive professional growth in a customer-facing services delivery role. Ability to lead discussions with C-level customer roles. • Highly experienced in developing process artifacts within Microsoft Visio • Ability to gain customer trust, ability to plan, organize and drive customer workshops and ability to present findings back to the customer • Ability to influence and interact with confidence and credibility at all levels within the company and with our customers, partners, and vendors • Firm understanding of VSM methodologies and related Business Analysis techniques (i.e., Lean Management). • Ability to bring together objective data and distinct subjective viewpoints (i.e., personal experience, frustrations and pain points) into a cohesive view of cross-organizational value streams. • Ability to articulate complex concepts, build consensus and deliver high quality work products • Extensive knowledge of IT business processes, software development and product release methodologies. • Knowledge of Agile and Lean methodologies within the context of software delivery and modern IT operations • Proven experience with client facing professional services delivery from presentations, documentation, workshops, and interviews to full scale enterprise-wide technology services delivery • Experience working on project teams within a defined methodology while adhering to margin, planning and SOW requirements Desirable Requirements and Skills • Proven experience of leading VSM workshops • Deep knowledge of DevOps and IAC practices and experience applying these practices. Knowledge of relevant DevOps metrics and how to leverage them in different scenarios, including automated methodologies such as CI/CD pipelines. • Proven experience of being part of projects within the software development life cycle • Experience using Scrum and Kanban • Bachelor’s degree from an accredited institution (Management, Computer Science / Technical); Master’s degree from an accredited institution (Management, Computer Science / Technical) is a plus. • In possession of relevant industry certifications (i.e., Lean Six Sigma) Desire and ability to travel domestically 50% or more LI-TS1