Social network you want to login/join with:
Pets and people at the heart of what we do.
Do you have a business mind and a social heart? If so, PDSA has a great opportunity for you. As the UK’s leading veterinary charity, we exist to treat the sick and injured pets of people in need, and every member of our team is essential in fulfilling this mission.
We are currently looking to recruit Client Service Managers to champion customer service, lead a reception team, and provide administration support within our Pet hospitals to support the delivery of an efficient, professional, and caring veterinary service to the local community.
This role has responsibility for managing all aspects of client services within our Pet hospitals, including:
1. Reviewing and improving customer service
2. Supporting internal and external communication
3. Compliance with client-facing risk assurance processes
4. Formulating local community relationships
Our successful candidates will have experience in leading individuals in delivering a high standard of customer service, working in an office administration or facilities management environment, and be computer literate with proficiency in various Microsoft Office programmes and databases.
About the benefits:
We are really passionate about being a great place to work, where people feel connected with what we do and where they feel they can make a genuine difference. This commitment has resulted in us being rated as one of the top 25 big organisations to work for in the UK according to the Best Companies survey.
In addition to being a great place to work, we offer a wide range of benefits, including:
1. Flexible working options
2. 25 days holiday (excluding Bank Holidays) with the option to buy and sell up to 5 days per year
3. An additional Wellbeing Day to take whenever you like to help recharge your batteries
4. Generous Auto-Enrolment pension and/or Contributory pension schemes available starting at an enhanced rate of 5% contributions up to 10%
5. Life Assurance policy (4 x Annual Salary)
6. Employee Assistance Program and Online Wellbeing Centre available 24/7 giving you the ability to speak with a professional in confidence about a range of issues
7. Wide range of discounts for Retail, Holiday and similar organisations on our fetch platform
About PDSA:
As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives through prevention, education, and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops helps us provide these treatments through selling both donated and new goods.
We believe that we work better together, so everyone from our vets, volunteers, shop teams, and office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family-friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
#J-18808-Ljbffr