Fixed Term - To 30 October 2026 Total leave 34 days rising to 39 days after 5 years 36 hour week [1] Pension Scheme Private Health Care Gym Membership [subsidised] Purpose of role Work as part of the Reinforced Autoclaved Aerated Concrete (RAAC) project delivery team to ensureessential works are delivered in our customers home with as little impactas possible and within the agreed programme. Co-ordinate contractors and external services as required to support our customers to clear areas of their home to allow works to progress. Accountability To the Project Delivery Manager on a day-to-day basis. Accountable to the Board of Management through the Senior Management Team. Key Responsibilities Ensure a strong customer focus on all aspects of the delivery of the programme. Develop positive relationships with customers in order to provide information and support during planned works for the RAAC Project within their homes. Prevent and limit dissatisfaction, resolve complaints and answer queries related to the RAAC project quickly and efficiently. Be a strong team player working with Housing and Asset Management colleagues to ensure customers are well informed and supported throughout the works. Pro-actively engage with customers in advance and during works to ensure support is provided where necessary and works can progress seamlessly. To be the key point of contact for tenants throughout the planned programme for their property. To liaise with tenants prior to commencing works to ensure that tenants are fully aware of the scope of works with estimated timescales and to ensure works are scheduled and appointments made in advance of planned dates keeping tenants fully informed. To attend as necessary all meetings with tenants and external stakeholders on their planned works. To provide relevant statistical information as required by the team and participate in progress meetings. To conduct regular liaison with tenants before, during and after planned works, through telephone calls, personal visits and written correspondence. Work as part of the team to ensure programmes are delivered on time, within budget, meet the highest quality standards and that all contractual obligations are fully met. Work collaboratively with all Teams and Departments to support in the provision of the required access to tenants homes to complete the necessary works. Work in conjunction with the relevant Almond team members as appropriate to deliver a first-class customer service. Collate customer information from initial surveys to ensure works are planned to minimise risk to our customers. Where required provide a hands-on approach to supporting customers. Work collaboratively with colleagues in other teams to improve service delivery. Work with contractors to meet challenging timescales and achieve all aspects of project delivery while minimising the impact on customers’ homes and personal lives. Perform other duties as may be reasonably required by your line manager. General Requirements To understand and comply with Almond’s safeguarding, safety and compliance policies, procedures and processes. Actively and effectively promote Almond’s values of Working together, Open to change, Respect, Kindness and Social and act with the highest level of professionalism and integrity. Play an active role in contributing to effective cross team working and provide cover for colleagues as required. To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders always ensuring compliance with our Data Protection Policy. To always act within Almond’s policies, procedures and code of conduct and uphold our commitment to Equality and Diversity. OTHER DUTIES Such other relevant duties as may be determined from time to time. [1] Reflecting our commitment to flexible working and driving efficiencies in our business, as of January 2024, colleagues work a 9-day fortnight (9DF), with a Friday 'rest' day every alternate week. As part of our 9DF trial, colleagues work an everage of 32.4 hours per week. A standard working pattern would normally be 36 hours per week, Monday to Friday.