Job Description
Responsibilities:
* You will coordinate the installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
* You contribute to complex cross country, cross-functional and global teams, taking a leading role when necessary and navigating complex situations by applying a diverse skill set
* You are responsible for several of the Companies instruments, training, maintenance and service activities, ensuring adherence to general guidelines for target agreements and economic efficiency.
* You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.
* You ensure adherence to internal processes and training/support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.
* Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.
Person Specification:
* Bachelor or Master degree in chemical engineering or natural sciences (e.g., biology, chemistry, medicine)
* Willingness to work away from home in Europe (75% of the time)
* Advanced knowledge of quantitative mass spectrometry and experience in the medical diagnostic market
* Seeking for an expert experienced in quantitative mass spectrometry with a profound knowledge in liquid chromatography
* Excellent working approach with a strong customer focus
* Excellent problem-solving skills and ability to work well under pressure
* Strong interpersonal skills and ability to build productive customer relationships within a complex matrix environment
* Strong analytical skills and ability to communicate effectively at all levels
Package:
* Salary ranging dependant on experience
* Annual Bonus: 12% on target
* Contributory Pension Scheme (you may invest 3, 4 or 5% of your salary and they will double your contribution)
* Lunch allowance daily (during field trips)
* Company Car allowance
* Flexible benefits plan
* 25 days' holidays
* Opportunity to buy the Companies shares at a 20% discounted rate
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