RAC have a new opportunity for a Reception Handler on a 6-month FTC working Hybrid with 2 days based in our Bradley Stoke office. The role will be taking inbound calls from customers to arrange call backs from the correctly skilled advisors, to supporting the Legal Advisory team to meet levels of service and business objectives, in line with internal policies and procedures and within regulatory framework for conduct of business You will be handling calls from both internal and external customers and will be expected to show empathy and objection handle customer queries. We require an excellent eye for detail as it is essential there is an accurate audit trail for every case that is processed. Working Hybrid hours : Mon to Fri –between 9am to 6pm, shift pattern to be agreed. What you will do · Accurately record personal details on RAC systems and ensure that all activity is logged on the relevant case management system. Any call-backs are processed quickly and efficiently in line with service level agreements. Communicate with our members, insurance companies and internal & external departments by telephone, email, post etc. in order to assist the provision of legal advice efficiently and within a professional manner. Validate LEI policies using various means to support the Legal Advisors with their call backs. Work to standards of the Financial Conduct Authority, Data Protection and other relevant legislation this is a regulated role and subject to PCI compliance activity. Assist with administration tasks such as collating, keying and maintenance of management information including the validation of relevant policy information Qualifications Ideally the successful person will have experience of working within a call centre and handling queries over the telephone. You will be expected to provide communication both written and oral and have a good understanding of Microsoft packages. In return, we offer At the RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, there’s also an annual bonus scheme in place. Plus, you’ll have all these extra benefits · FREE RAC Breakdown cover from day one Colleague Share Scheme – a unique opportunity to become an owner of our business and share in the future success of the RAC Car salary sacrifice scheme – including offers on electric vehicles Group Life Assurance of up to 4 x salary Health and wellbeing benefits – including healthcare cash plan and private medical insurance. We’re committed to developing a culture that is representative of the diverse communities we serve and one which is open, accessible, collaborative, and inclusive. We welcome applicants of all backgrounds and experiences.