About Gaddum
At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.
Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.
Our aim is to empower and enhance the lives of people in Greater Manchester.
Outline of service:
Gaddum and Manchester Mind have come together to provide a new and innovative service which will support people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.
As a team, we will deliver psycho-social interventions, advocacy, housing and welfare rights advice and peer support. There will also be tailored support to young people (those under the age of 25). All we do is underpinned by listening and ensuring people feel heard because we know that when people are listened to, they recover. The team will be working with colleagues within the mental health, primary care, inpatient and community sectors.
Job summary:
Reporting to the team manager, this post is one of two Coordinators. The manager and two coordinators will be jointly responsible for 12 staff working in a diverse range of roles, and who work for Gaddum or Manchester Mind (the two organisations who partner together to deliver this service).
Employed within Gaddum s element of the service, you will manage a team of 3 support workers and 2 peer support workers, supporting their casework and professional development. Working as a team, you will develop this new innovative service and ensure it delivers highly effective, safe and quality interventions to the people of Manchester.
Your team will work with people prior to discharge from mental health hospital and then support the person to get the care they need so they can recover in the community. People will feel connected within their communities to services, friends and family. You may carry a small caseload (3 cases maximum) dependent on your capacity and development needs.
The aim of our service is to:
• Repatriate: when people are sent to an out of area placement (OAPs), advocate to get them back to Greater Manchester so they can recover closer to their community.
• Discharge: Supporting people when they re ready to be discharged from inpatient mental health services to get back to the community and recover.
• Prevent re-admissions: Work with people, post-discharge, to ensure they continue to get the support they need to make informed choices, stay well and ultimately thrive.
Main Duties and Responsibilities
• Provide high quality support and supervision to your team. Provide casework support; identifying when cases need progression, onward referrals and changes in levels of support.
• Develop and review risk assessments and support the team to manage risk.
• Work with VCSE, primary care, local authority and communities to identify available services for people to access.
• Working with statutory sector systems, identify areas of system pressure and, with support, seek to add capacity.
• Ensure service resources are accurately maintained.
• Dependent on capacity you may manage a small caseload (maximum 3 cases) to support your casework knowledge in this area.
• To work in a person-centred, trauma informed and culturally appropriate way that enables people to effectively engage with services and make sustainable links in with their communities.
• To use your knowledge of community care, policies, legislation and statutory services to get people the support they need to recover and stay well.
• Where appropriate, independently visit people in inpatient and community settings across Greater Manchester.
• Occasionally visit people out of the Greater Manchester area who need to return to their community in Manchester (all travel expenses will be paid and non-commute travel time will be part of your working day).
• Build relationships with key professionals to ensure individuals and our service achieve their goals (e.g. inpatient staff, social care, CMHTs, community services etc).
• Work with the Operations Manager, system colleagues (internally and externally) to develop a supportive and productive referral route into and out of the service.
• Support the development, delivery and review of the service, responding professionally to changes as we improve and evolve our working practice collaboratively.
• Respond appropriately to Safeguarding concerns raised by colleagues and escalate in line with Gaddum/ Manchester Mind s safeguarding policies and procedures and best practice. Working as a team:
• To integrate effectively with colleagues at Manchester Mind, taking a one team approach to deliver a seamless service, understanding the different roles in the team and recognising each other's strengths.
• To support Manchester Mind Coordinator via peer support.
• Work closely and integrate with external teams to support clinical, local authority and other system colleagues to ensure a one team approach to packages of care and support.
Reporting and monitoring:
• Maintain accurate and up-to-date case notes using agreed case management systems, following standard operating procedures.
• Ensure the reporting, recording and monitoring of your team is accurate and complete.
• Support people to engage in our service through coproduction, engagement events and feedback forms, improving these processes as needs be.
• Contribute to reporting, evaluation and deep dives as required.
• Identify the unmet needs of people and report these back to management.
• Review complaints to the service and action appropriately.
• Ensure best practice Information Governance approaches are in place to maintain the best data management systems possible ensuring compliance with the Information Commissioner s Office and Gaddum s Information Governance Framework.