IT Support Technician
Southend on Sea, Essex
Full Time – Monday to Friday – 37.5 Hours – 9am to 5:30pm
Are you an experienced IT Support Technician with 1st and/or 2nd line support? Looking for your next move? If so, our client, a leading provider of Managed Equipment Services in the UK and is seeking an IT Support Technician to join their team based in Southend on Sea, with occasional travel to other sites on an ad-hoc basis.
To be considered for this role you must have at least 2 years relevant UK-based work experience in a similar role.
Responsibilities:
As part of the desktop support team take ownership of incidents and service requests logged by users and manage them to completion or escalate as required
Manage escalation with third parties where required to provide additional assistance and resolution
Develop good relationships with remote based sites and users
Work closely with the operational centre Managers/Leaders
Working with the team to ensure all assets are properly managed and maintained
Perform routine tasks such as resetting passwords, restoring files, setting up new accounts, adding and removing users from security groups
Asist with delivering new starter builds when required and provide IT onboarding and induction training to new users
Ensure the onboarding documentation is updated and reviewed by the team
Working with the team ensure the build checklist is maintained
Ensure software installations and devices are patched regularly via standard tools and methods
Help manage and maintain local area network for all sites.
Maintaining accurate documentation for knowledge base and FAQs
Provide orientation and guidance to users on how to operate computer equipment
Manage, maintain local hardware stock and peripherals
Carry out and complete assigned IT project work within the specified deadline
Assist with regular maintenance and patching tasks as directed by Infrastructure Manager, reporting back on clients patched outstanding or issues identified
Carry out essential testing and proactive monitoring of IT resources and services
Help provide reports on IT service desk calls, assets, state and back ups
Essential Skills
1st / 2nd line support of current Windows environments
Organisational skills and good attention to detail
Communicate with users at all levels, verbal, written and presentation
Self-motivated and Ability to multitask
Direct hands-on approach to support
Logical and troubleshooting approach
Work well as part of a team
Benefits
Royal London Pension - 5% employer contribution
Death in Service Scheme after probation - 4 times salary
Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)
**PLEASE NOTE: An Enhanced DBS Disclosure is required for all applicants and a full UK Driving Licence**
If you have all the relevant skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to us today