Overview
Do you have a can-do attitude and experience of facilities, people management and health & safety processes?
We’re seeking our new Facilities Manager, reporting to our Head of Facilities and based in our Newcastle office. You’ll take on day to day management responsibility for our facilities, business support and safety processes that support AND-E. Leading our reception teams in Newcastle and London, you’ll deliver focused solutions across our workspaces ensuring service excellence and value for money in all areas of FM.
With your experience in safety and property compliance, you’ll support the Head of FM in these important areas to ensure our colleagues can deliver great service for our customers. Importantly, you will play a key role in our sustainability planning/projects bringing these to fruition working in partnership with our UK Green Team and our wider group departments to ensure we deliver against our obligations and our strategic objectives of leaving the world a better place.
AND-E is one of the fastest-growing insurance companies, a 5* employer and we are all about our people and making tomorrow’s journey simpler, safer and smarter! Why wouldn’t you want to come and join our team as a Facilities Manager (Part time) and enjoy our warm, supportive and inclusive culture.
If you have what it takes to take our business to the next level, apply now!
Responsibilities
* Work with the HoFM to ensure the safe maintenance and security operation of our UK properties with particular focus on Newcastle and London.
* Manage the day to day Central Services such as business travel, security, waste management, reception and business support services including catering, stationery and parking management.
* Manage the daily maintenance of sites including purchasing and reactive repairs management.
* Ensure the continuing availability of utilities, site services and equipment across our properties.
* Work with the HoFM to ensure a safe working environment for our colleagues, partners and stakeholders including but not limited to writing and reviewing risk assessments, method statements and insurances.
* Build and retain excellent working relationships with functional departments and on site colleagues and service providers in order to co-ordinate activities in relation to our offices.
* Work with the HoFM to develop specifications for outsourced maintenance and equipment in line with procurement processes.
* Lead our Green Team / sustainable mission to reduce our impact on the environment and our carbon footprint aligning to the UK and wider Group CSR activity plan.
* Coordinate FM team Business Continuity / Incident Management processes acting as BC Partner to our departments and Local Operations Team (Silver) member for Newcastle location.
* Manage physical security arrangements of our offices, responding to emergency call-outs as required in absence of HoFM.
* Lead, coach and further develop our reception team in providing a first-class colleague and visitor service experience with systems and processes that support their effort.
* Work with the HoFM to develop and create a facilities/premises asset register which tracks purchases, life span and disposals.
* Work with the HoFM to present timely and fully costed ROI proposals, recommendations or bids as required to the UK SMC or ExCo for investment initiatives and projects.
* Provide reports/presentations in a variety of formats to a range of audiences.
* Support facilities related projects that deliver on time and in budget.
* Provide support and guidance to HoFM and wider P&C team in ongoing and new projects.
* Carry out any other duties, appropriate with the grade of the post, as requested by the HoFM.
Knowledge, Experience and Qualifications
Essential
* Previous experience of working as a Facilities Coordinator / Manager or Soft Services Manager.
* People and project management experience.
* Experience of using a range of facilities tools and techniques.
* Experience of dealing with complex issues and procedures.
* Exposure to workings of landlord/tenant relationship management.
* Experience of developing facility/building related policies and procedures.
* Working knowledge of developing maintenance programmes.
* Excellent report writing, presentation, negotiation and influencing skills.
* Solid line management/colleague coaching and supervisory experience.
* Experience of allocating resources according to competing priorities.
* Experience of Business Continuity Management arrangements/plans.
Desirable
* Experience of financial services industry.
* Willingness to operate out of ‘normal’ hours on an infrequent basis.
* IOSH Managing Safely.
* Member of IWFM or equivalent.
* Willingness to undertake occasional travel on pre-arranged basis.
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